Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,770 published WFHI Reviews.

2,89,426 of 3,85,770 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,85,770 published

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceBilling and payments

    took a couple of days but the support folks came back

    I noticed that my billing queries weren’t answered super fast, it took around two days for the support team to get back to me. When they finally did, they were helpful and clarified all the invoice issues I had which was good. The people on calls were patient and friendly but the wait made me a bit uncertain whether they’d be responsive during busy periods. On the plus side, once I got through, everything was explained in simple terms which I appreciated. The payment process itself is straightforward, just the speed of replies could be improved. I think if you’re happy to wait a little you will get the help needed, but it’s not for those who want instant answers or quick fixes. Overall the support was okay but I hope they can reduce the turnaround time for billing problems, then it would be much better and easier to work with.

    Rekha NambiarBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerBilling and payments

    Billing ke labels theek, par kuch clarity missing thi

    Maine jab invoicing aur payment system use kiya to overall labels aur wording theek lage, sab kuch understandable tha ek certain hadd tak. Jo main expect karta tha wo mila ke payment confirm karna aur invoice receive karna asaan tha. Lekin phir bhi kuch confusing terms thein jo thoda aur simple aur clear ho sakti thi, jaise invoice details mein kuch fields hain jinke matlab samajhne mein thoda time laga. Agar clear labeling hoti toh customer ke liye process aur smooth ho jata. Support bhi billing queries mein theek response diye, par jadatar baar mujhe rely karna pada FAQs par for clarity. In sab ke beech mein, jo chhota missing part tha wo mainly thodi zyada straightforward aur user-friendly language ka hona chahiye tha in billing interface mein. Waisa na ho toh thoda hesitation hota par overall it was manageable and not a big problem.

    Rishi VasudevanOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Expected a quick start and got what I hoped for

    When I was going through the sales and pre-purchase process, I wondered how long it would actually take to get up and running with the software. The information provided was mostly clear about the onboarding and the training involved, but I wasn’t sure how much time the initial setup would require. As it turned out, the sign-up and payment processes were smooth and helped me get immediate access to the dashboard and calling tools. The training materials provided just enough detail to understand how to use the database and dialer effectively. Within a very short time, I was able to start testing the workflow and making calls. Automatic updates ran quietly in the background so I didn’t have to worry about managing those. The overall setup time matched my expectations, which made the experience efficient and straightforward.

    Farhan CherianManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Training left too much to figure out on my own

    I was hopeful about the training and onboarding, but honestly, I found myself having to work out many things by myself. The initial sessions were detailed, which I appreciated, but as I moved forward, I noticed gaps where explanations were minimal or assumptions were made about prior knowledge. On one hand, it’s understandable to expect some learning curve, especially with software features that can be complex. But on the other, I expected clearer guidance during those steps. The lack of immediate support for some questions left me frustrated, and I spent a lot of time experimenting rather than following precise instructions. That part stood out as the biggest hurdle for me in this process.

    Ruchi DixitPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training aur onboarding thodi alag samjhi thi

    Mujhe laga tha ki training complete karne ke baad zyada ongoing efforts nahi lagenge setup maintain karne ke liye, par thoda alag experience hua. Pehle step mein setting up dialer aur database configuration theek tha, par phir bhi roz ke kaam ke liye continuous follow-up karna padta raha updates aur new features ke saath. Onboarding mein jo ek baar ka effort laga tha, woh clear aur structured tha, lekin use karte karte mujhe lagta raha ki har din kaafi updates manual check karne hote hain, jo thoda inconvenient lagta hai. Support team se baat kar ke problems samjhaane mein time lagta tha, jo mujhe repetitive lagne laga, kyunki har baar ussi baat pe reasoning karni padti thi. Overall, main ye kahunga ki jo maine expect kiya tha - mainly ek baar training aur onboarding karke kaam start karna - woh pura nahi hua. Thoda zyada ongoing management aur adjustments karne padte hain, aur ye matter karta hai agar aap busy schedule mein ho. To, aapko prepare rehna chahiye ki effort continuous rahega.

    Sudhir KakkarOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was good once I got through, but initial wait made me doubt

    When I first needed help using the WFHI dialer and database features, the telephonic support felt like a mixed bag. On one hand, calls initially took quite a while to get through, which nearly made me lose hope. It was frustrating to wait on hold during a busy workday. However, once I finally connected, the staff were not only responsive but also genuinely knowledgeable and patient. They walked me through syncing my database updates and showed me how the automatic software updates would keep everything running smoothly without extra effort on my part. I was a little concerned at first about how communication might go since remote workflows depend so much on trust and quick assistance. That moment when everything clicked was during a call where they clearly explained how the dialing tool integrates into my daily routine, which helped me use the software much more confidently. Despite the initial wait time, the overall support experience left me feeling supported and reassured. It’s clear that they care and want users to succeed, even if the process to get help could be quicker. I’m glad I didn’t give up because when the right help came, it made all the difference.

    Trupti MathewKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSoftware and access

    Dobara nahi karunga, explanation bilkul clear nahi thi

    Mujhe software setup mein sabse zyada dikkat explanation ki wajah se hui. Jab main onboarding flow samajhne ki koshish kar raha tha, toh ek particular moment par help instructions itni unclear thi ki mujhe kuch samajh nahi aaya. Maine support ko call kiya, lekin unke jawab vague the, koi precise steps nahi diye gaye. Dialer aur calling tools ke use pe confusion badh gaya. Baaki koi bhi documentation ya training session mujhe zyada madadgar nahi lage. Database integration jaisa koi straightforward process laga, wo bhi mujhe properly explain nahi kiya gaya tha. Automatic updates ke bare mein mujhe clarity nahi mili ki kya naye features add hue hain. Payment aur invoicing ka process bhi complicated lagta raha, kyunki koi step-by-step guidance nahi thi. Itna frustration hua ki main shayad dobara is platform ko use karne ki koshish nahi karunga. Mai ko lagta hai yeh software beginners ke liye suitable nahi hai, kyonki basics samajhane mein hi bahut confusion hai. Is wajah se mera pura experience disappointing raha.

    Nilesh BalakrishnanWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Mostly had to figure out sign-up on my own

    I found the initial sign-up and invoicing process a bit confusing since much of it seemed to require trial and error on my part. While the automatic updates worked fine in the background, I wasn’t always sure if they had changed the workflow or settings. The support was there, but I mostly tried to find my way without too many calls because I felt a little hesitant to ask repetitive questions. That said, the dialer feature stayed reliable during use, and I appreciated that the database was accessible and responsive. Still, I would have preferred more accessible help or clearer guidance in the early training so I wouldn’t have to work out so much by myself. The software does have potential but needs smoother onboarding, especially for first-time users.

    Prakash RaneDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Onboarding big but ongoing fairly light

    The initial setup for this software was a pretty involved process, especially the training modules that walked me through system configuration and using the dialer. One thing that stood out was how much of the onboarding felt very much like a one-time effort: once the database was imported and dialing settings optimized, ongoing use required less constant reconfiguration. The training sessions equipped me well to handle most tasks independently afterward, so the mixture of one-off setup followed by lighter daily maintenance was clear from the start. However, the reliance on self-guided tutorials for certain advanced features meant I had to spend extra time figuring things out as I went along. Overall, the experience was neither too burdensome nor too sparse but felt balanced for someone new to managing remote workflows.

    Govind BhaveMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSoftware and access

    Dobara karunga, bas thodi aur improvements chahiye

    Main jo expect kar raha tha software se wo kaafi had tak mil gaya, iske dashboard aur calling tools kaafi useful the. Onboarding process thoda simple tha, jo main appreciate karta hoon kyunki time bacha usme. Training sessions useful the, lekin kabhi kabhi lagta tha ki kuch features thoda detailed ho sakte the. Database integration bhi acche se hua aur mujhe lagta hai ye future mein bhi kaam karega. Payment aur invoicing ka system thoda straightforward tha, koi badi dikkatein nahi aayi thi. Support team ne bhi help ki jab zarurat thi lekin response thoda der mein aaya tha kabhi kabhi. Overall, main confident hoon ki dobara is software ko use karunga aur recommend bhi karunga, bas chhoti chhoti cheezein improve ho jaaye toh experience aur behtar ho jayega.

    Sachin KhuranaManipur, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy