took a couple of days but the support folks came back
I noticed that my billing queries weren’t answered super fast, it took around two days for the support team to get back to me. When they finally did, they were helpful and clarified all the invoice issues I had which was good. The people on calls were patient and friendly but the wait made me a bit uncertain whether they’d be responsive during busy periods. On the plus side, once I got through, everything was explained in simple terms which I appreciated. The payment process itself is straightforward, just the speed of replies could be improved. I think if you’re happy to wait a little you will get the help needed, but it’s not for those who want instant answers or quick fixes. Overall the support was okay but I hope they can reduce the turnaround time for billing problems, then it would be much better and easier to work with.