Good responsiveness, occasional waiting
Signing up was fairly smooth, although I did notice some repetition in the instructions around payment procedures which seemed unnecessary. The onboarding was efficient, but I found myself waiting occasionally for the automatic updates to finish, which made me wonder if that could be improved. The training covered the tools in depth, but sometimes it felt like the same points were repeated. Still, I appreciate how clear the telephonic support was when I called to clarify some of these steps. Overall, the balance between waiting and clarity worked out okay, though I think a little trimming in repetition would make the experience better next time I use their services.