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4.0out of 5

4 out of 5

Based on all 3,87,740 published WFHI Reviews.

2,90,849 of 3,87,740 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    starting thoda slow raha par phir sab theek hua

    Mujhe jab WFHI ke saath onboarding karna shuru kiya tab thoda time laga sab set hone mein. Training mein jo initial steps the, unmein kuch cheezein clear nahi thi, jisse mujhe support team ko baar baar call karna pada. Dialer aur database features ko samajhne ke liye mujhe khud se kaafi research karni padi, kyunki training sessions mein sirf basic introduction mila tha. Sign-up aur payment process mein jyada dikkat nahi aayi, lekin invoice samajhne mein thoda confusion tha ki kya charges hain. Support team generally help karte hain, lekin kabhi kabhi wait karna padta hai call pe. Automatic updates ne workflow ko affect nahi kiya, ye achha laga. Overall, start thoda slow aur thoda cumbersome tha, communication mein clarity thodi kami thi, par dheere-dheere sab smooth hone laga aur ab main software ko confidently use kar raha hoon. Bas yehi lagta hai ki initial communication aur onboarding process thoda aur streamline hona chahiye tha taaki naye users ko jaldi ready hone mein madad mile. Ye chhoti si kami ke saath bhi overall experience positive raha.

    Hemant RaneKerala, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support sahi tha, par self-work bhi karna pada

    Main samajh raha tha ki support se kaafi help milegi, aur haan, madad mili bhi jab maine call kiya. Lekin baaki time mujhe apne aap kaafi cheezein samajhni padi hain software ke bare mein, especially dialer aur database setup mein. Call connection stable rahe, par kai baar mujhe manual settings adjust karni padti thi, jisse thoda frustration hota tha. Training sessions achhe the, lekin mujhe lagta hai main abhi bhi bahut kuch khud seekh raha hoon, aur shayad kuch cheezen clearer ho sakti thi onboarding mein. Invoice aur payment process straightforward tha, koi dikkat nahi hui. Support staff thoda busy lagta hai, toh response time kabhi kabhi slow hota tha. Overall, software ka use hona basics ke liye fine hai, par thodi aur simplicity chahiye thi. Phir bhi, main apni taraf se try karta rahunga aur ummeed karta hoon ki agli baar better experience milega.

    Angad GhoshJharkhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Will do it again, bas thoda labels thik karo

    You know, your support team was pretty responsive, which I liked a lot. Jab main software use kar raha tha, toh usually labels aur instructions samajh mein aa gaye, but kuchi jagah thodi confusing thi. Main expect karta hoon ki agar thoda aur simple aur clear wording hota, toh navigation aur communication aur smooth hota. Dialer aur database features theek-thak the, lekin sometimes the labels for buttons like 'call logs' or 'sms inbox' thoda ajeeb lage mere liye. Communication ke liye aap log cool ho, fast reply dete ho, jo kaafi helpful tha mera kaam karne mein. Main definitely phir se ye service lena chahunga, par aap please be thoda dhyan den labels par, taaki naye users ko tension na ho. Dusra sab theek tha, aur telephonic support mein clarity achhi thi. Overall, I appreciated the effort and would return, bas thoda refining zaroori feel hua.

    Shubham Hiral MankadUttar Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    expected fast help but got restless waiting around

    I thought getting support would be quick and reassuring but honestly it left me feeling quite unsure. I kept waiting on phone calls and sometimes my issues weren’t clearly explained or resolved, which made me think the team wasn’t fully on top of things. The automatic updates seemed confusing because I wasn’t sure what they changed or if they were causing problems. Sign-up and invoicing were okay but when problems arose, I had no confidence I was being helped properly or that my queries were understood fully. Overall, I expected smoother communication but it felt slow and unhelpful.

    Yamini DubeyManipur, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support timing bilkul sahi nahi thi mere liye

    Mujhe sadgi se kehna padega ki WFHI ki telephonic support mere work hours ke liye bilkul fit nahi thi. Jab bhi maine support call kiya, toh ya toh timing mismatch ki wajah se koi nahi tha ya fir woh available hote bhi the toh baat karne me lambi der lagti thi. Main apni working routine ke hisaab se flexible timings chahti thi jisse problem jaldi solve ho sake, lekin yeh system mere schedule ke mutabik nahi nikla. Training aur onboarding process thik tha, payment ka system bhi samajh aata tha, par jab urgent help chahiye thi tab wo support line kaam nahi aayi. Software aur database tools theek-thak kaam kar rahe the, par ye support timing issue ne mujhe kaafi frustrated kar diya hai. Mujhe laga tha ki help easily mil jayegi, par yeh unexpected problem ne mujhse patience chheen liya.

    Hiral ChavanUttar Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    In my experience with the support team over the last week, the main thing that stood out was the tim

    In my experience with the support team over the last week, the main thing that stood out was the time it took to get responses. Whenever I encountered minor issues or questions about the software features, specifically with the dialer and database integration, I had to wait for a couple of hours before receiving helpful feedback. The support staff were knowledgeable and practical in every interaction, addressing the problems systematically and guiding me step-by-step. The tone was professional but friendly, which made reaching out easier. The automatic updates through the software did not require me to do anything special, which was convenient and helped avoid unnecessary interruptions. Payment processes and invoicing were automated and went without any glitches. Although the support response times were slower than I'd prefer, the solutions provided worked well in the end and made continuing my use of the software manageable. So, while quicker replies would have enhanced the experience, overall, the support was effective and met my day-to-day needs sufficiently.

    Avani ReddyDelhi, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    I would happily choose you again

    Mujhe jab issue aaya toh support team ne jaldi respond kiya. Unhone samjhaya ki problem kya hai aur mujhe step-by-step guide diya. Aisa laga ki unhe mere concerns ka pura khayal hai. Phir se unki services lena pasand karunga.

    Amit DesaiUttar Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support steps were mostly clear, but one part was kinda off

    Hey, so I just wanted to share how the support and communication side went for me. Mostly, the steps followed a sensible order — signing up went fine, then the invoicing was straightforward. When I got to the training and onboarding, things were pretty smooth, with clear instructions on how to use the calling tools and database features. Automatic updates were a nice touch, they usually showed up at logical times without interrupting my workflow. But here’s the thing: the telephonic support felt slightly out of sync at one point. When I called to ask about a detail in the software’s newer version, the person seemed a bit unsure or maybe the guidance wasn’t as step-by-step as I expected. It wasn’t a huge deal but it stood out because otherwise, everything was quite user-friendly. I think a tad more focus on the order and clarity of advice during support calls would really make a difference. Overall, it’s been a positive experience and I feel ready to keep using the software, just hoping that particular glitch gets ironed out.

    Asha LalLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support lene mein itna efforts lagega ye nahi socha tha

    Main samajh raha tha ki agar fir se support call karna pada to thoda sa hassle hoga, par us level ka nahi jitna actual mein laga. Jab bhi main unke helpline pe gaya, par connect hone ke liye thodi der lagti thi aur baat karte waqt thoda wait karna padta tha. Mujhe ye bhi feel hua ki kabhi kabhi mujhe multiple baar details dobara explain karni padi, jo thoda tiring tha. Main itna narrow nahi soch raha hoon ki agle baar help na loonga, par definitely sochunga ki kitna time aur effort yeh lega. Overall support system easy nahi tha jitna maine expect kiya tha, par main manage kar sakta hoon without zyada tension ke.

    Nagesh SinghOdisha, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Slow start due to communication delays

    My experience with the telephonic support was mixed mainly because it took quite some time to get all the necessary information to begin using the software properly. I appreciated that the support staff was generally helpful and patient during our conversations, which made it less frustrating. However, the back-and-forth calls created delays that I had not anticipated. On the plus side, once I was finally set up, the database feature and dialer functionality worked decently without major interruptions. Also, I found the onboarding training material somewhat useful but felt it could incorporate clearer timelines for each step to avoid waiting. Sign-up and payment were straightforward, which was a relief amid other issues. So while some parts were fine, the overall delay in support communication significantly affected my initial experience and ease of getting started.

    Usha Mridula KakkarNagaland, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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