1 out of 51 of 5Unverified experienceSupport and communication
expected fast help but got restless waiting around
I thought getting support would be quick and reassuring but honestly it left me feeling quite unsure. I kept waiting on phone calls and sometimes my issues weren’t clearly explained or resolved, which made me think the team wasn’t fully on top of things. The automatic updates seemed confusing because I wasn’t sure what they changed or if they were causing problems. Sign-up and invoicing were okay but when problems arose, I had no confidence I was being helped properly or that my queries were understood fully. Overall, I expected smoother communication but it felt slow and unhelpful.