Slow start due to communication delays
My experience with the telephonic support was mixed mainly because it took quite some time to get all the necessary information to begin using the software properly. I appreciated that the support staff was generally helpful and patient during our conversations, which made it less frustrating. However, the back-and-forth calls created delays that I had not anticipated. On the plus side, once I was finally set up, the database feature and dialer functionality worked decently without major interruptions. Also, I found the onboarding training material somewhat useful but felt it could incorporate clearer timelines for each step to avoid waiting. Sign-up and payment were straightforward, which was a relief amid other issues. So while some parts were fine, the overall delay in support communication significantly affected my initial experience and ease of getting started.