I found it difficult to locate the specific training materials I needed when I first started using t
I found it difficult to locate the specific training materials I needed when I first started using the platform. Although there were many online resources available, navigating through them did not feel intuitive. The onboarding flow tried to introduce several features at once, which made it challenging to focus on what was immediately relevant. While I appreciated that some basic instructions were clear, I spent more time searching for particular information than actually learning how to use the software effectively. The calling tools and the dialer had some tutorials, but these lacked depth and did not fully explain the workflow integration. Database features and automatic updates, which I expected to be covered comprehensively, were only superficially addressed. Telephonic support was available but often delayed, and sometimes responses were vague. I can acknowledge that some of the general software training was okay, but overall, the process didn’t meet my expectations in terms of ease or completeness. Signing up and payment processes were straightforward, but that did not compensate for the onboarding experience. In summary, the training and onboarding did provide some guidance but were insufficient for efficient use.