It took a lot longer than I expected
Honestly, the training and onboarding process took far more time than I thought it would. I was dealing with errors that seemed basic but kept recurring, which meant I kept contacting support repeatedly. I’m sure this is normal for any complex software, but the delays and explanations felt more than they had to be. That said, the support did address problems reliably at the end of the day. My main frustration was in how long it dragged out—the time between signing up and truly feeling comfortable using the tools was extensive. The dialer and database features themselves are great once everything is set up, and updates don’t disrupt workflows. I’ve run through this onboarding cycle enough times now to recognize where the sticking points are, so I won’t need extra hand-holding next time. Hopefully, that means new users might spend less time in the same loop.