Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,572 published WFHI Reviews.

2,89,276 of 3,85,572 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,656 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSupport and communication

    Support helped but communication had its ups and downs

    Over the days of using the software, I noticed that telephonic support was generally helpful, offering prompt responses whenever I called. I appreciated that the team took time to explain things clearly, which made troubleshooting less stressful. However, there were occasions where communication felt inconsistent — sometimes I had to wait longer on hold or explain the same issue over multiple calls. The daily use of the calling tools and dialer was mostly smooth, but on a couple of days it needed a manual refresh that wasn’t ideal. On the positive side, automatic updates kept the software current without causing downtime, which showed good backend management. Still, the need to repeat information suggested room for improvement in tracking ongoing help requests. Overall, I feel the support and communication worked well enough to keep me going but with some frustrating moments mixed in alongside the good ones.

    Asha NeneMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Bilkul clear hai, confidence bana hua hai

    Mujhe jo support mila usse main bilkul khush hoon. Pehle thoda doubt tha ki main software ko kaise use karungi because kabhi aise remote workflow systems nahi use kiye thay, par onboarding flow aur training ne acchi guidance di. Jab bhi mujhe help chahiye thi, telephonic support ne pain nahi diya aur sab kuch acha samjhaya, ise wajah se mera confidence badha. Clear labels aur sahi wording ne software ko samajhna easy banaya, dialer aur database features bhi maine bina zyada struggle ke samajh liye. Automatic updates ne bhi mujhe irritate nahi kiya, actually unhone system ko smooth banaya. Payment process straightforward tha, invoices time pe aayi. I feel ab main ready hoon is software ko apne daily remote kaam ke liye use karne ke liye, bina kisi jhanjhat ke.

    Rupali SridharanHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Probably not for those who want quick help

    I tried getting started with this software, but it really took too long to get anywhere. The support was slow in responding, and I felt like I was left waiting without clear answers on how to use the dialer and database features. The onboarding didn't seem well organized, and it took longer than I expected to even sign up and complete payments. I’m not sure if it's because of my setup or the system itself, but the automatic updates didn’t help speed things up either. In the end, if you need fast support and quick results, this might not suit you well.

    Gaurav BasuHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Solution toh mil gaya, par khud karna pada zyada kaam

    Main honestly yeh kahungi ki support system zyada depend kar raha tha meri taraf se zyada effort karne pe. Mujhe lagta tha ki jab main help ke liye contact karungi toh easily sab problem solve ho jayegi, par yeh itna straightforward nahi tha. Kuch cheezein jaise dialer configuration aur database management ke liye mujhe khud research aur trials karne pade, kyunki telephonic support clarity se nahi samjha paya. Training materials thodi generic thi, jo specified issues cover nahi karti thi, is wajah se mujhe zyada samay laga software ko sahi se samajhne mein. Invoice aur payment process theek tha, par jahan tak baat support ki hai, mujhe laga ki agar unka response time thoda aur better hota, toh main zyada jaldi smoothly kaam kar pati. Automatic updates aaye, par kabhi kabhi unke saath naye bugs bhi aa jate the, jisse frustration badhta tha. Main yeh maanti hoon ki services acche hain, par jitna help mila uske liye mujhe khud bhi kaafi karna pada, jo meri expectations se kam tha. Agar main future mein koi aur product dekhoon, toh support system pe first dhyan dungi ki kya woh meri problems ko jaldi aur clearly solve karte hain ya nahi.

    Dhara NeneKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support helpful but onboarding pace was slow

    The telephonic support was quite helpful when I reached out, offering clear explanations and ready to assist with minor technical hitches. I appreciated that they were patient and polite over the calls. However, the overall onboarding process felt a bit drawn out. The initial setup required multiple follow-up interactions before I felt fully confident navigating all the calling tools and database features independently. It seemed the training and continuous updates moved at a pace slower than I anticipated for someone with some prior experience. While I don’t mind thoroughness, a faster turnaround during these early phases could have improved my experience. In summary, the support functioned well as a resource but was not enough to speed things up substantially. The onboarding's measured approach left me thinking there was room for streamlining without compromising helpfulness. Despite this, I would say the communication was consistent and professional throughout the period.

    Kishore ZachariahRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Mujhe clarity nahi mili unse baat karte waqt

    Mujhe laga support team se baat karne par zyada clarity milne wali hai, lekin mujhe baar-baar same cheezein sunni pad gayi. Jab main kisi issue par call kiya, toh unhone details repeat ki, jo mujhe bada confusing laga. Resolution lekin slow raha, jo expect nahi kiya tha. Bas ek cheez achhi lagi, unka response time theek tha lekin jab tak kuch solution mile mujhe kaafi patience rakhna pada. Aisa nahi hona chahiye.

    Vinay YadavNagaland, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support Timing Worked Decently, Felt Okay Overall

    I found the telephonic support to be pretty decent when I had questions or issues, which made a positive impression overall. However, since I usually work odd hours, there were a few occasions when I needed help but the support team wasn’t available right away. It didn’t leave me completely stranded but did slow down parts of my workflow a bit. The software itself is solid, especially the database feature which integrates nicely with the dialer and calling tools. Automatic updates happened smoothly and didn’t disrupt my ongoing tasks, so that was a relief. The sign-up and payment process was straightforward enough, though the invoicing could have been better explained in the training module. The training did help me get started but I felt like some parts were rushed due to timing. Overall, the experience felt balanced; support hours didn't perfectly fit my schedule but the assistance when available made up for it. It left me with a cautiously optimistic view of how well the system can support my remote tasks in the long run.

    Namita ChakrabortyLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Clear guidance on finding support articles

    While working with the support section, I was pleasantly surprised at how the knowledge base articles were well indexed, allowing me to locate detailed instructions quickly when I needed to understand the database feature. On one occasion, I was setting up the dialer tools and had a specific query about automatic updates. Searching for the right help was straightforward, and the articles were easy to understand. However, when it came to understanding the terms used in some FAQs, the wording was occasionally ambiguous, requiring a bit more guesswork. I appreciated the general responsiveness of support when I needed to call, although waiting for live telephonic assistance could have been quicker. Overall, the support resources made much of the onboarding process less stressful, even if a few labels and definitions weren't immediately clear. Nevertheless, having most of what I needed at my fingertips made the experience smoother than I expected, especially given that I juggle multiple remote workflows in my day. If this area is improved slightly, particularly the clarity of some terminology, it would be a near-perfect experience for new users like me.

    Simran MenonRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Felt like a long wait for decent help

    Reflecting back on my experience with WFHI's support and communication, I have to admit it felt quite slow and somewhat frustrating. Whenever I called for telephonic support, I would often wait longer than expected before getting connected to someone who could actually help. The responses sometimes felt generic or missed the specific issue I was calling about. It was a bit disheartening because I hoped for more responsiveness and tailored assistance, especially given the complexity of the software and training. I did appreciate that when support staff were able to assist, their knowledge was adequate and polite. Still, the overall feeling was of a slow-moving service that didn’t fully live up to my expectations for smooth communication. Looking back, this left an impression of the whole process being unnecessarily drawn out and somewhat frustrating rather than seamless or reassuring.

    Kirti DixitArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support needs improvement

    Looking back, I feel I might not reach out for help again. The information provided was sometimes misleading or unclear, making the whole process a bit frustrating. One positive was that when I did get hold of someone, they were somewhat helpful, but overall, I left feeling more confused than before.

    Rahul IyerUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy