Support helped but communication had its ups and downs
Over the days of using the software, I noticed that telephonic support was generally helpful, offering prompt responses whenever I called. I appreciated that the team took time to explain things clearly, which made troubleshooting less stressful. However, there were occasions where communication felt inconsistent — sometimes I had to wait longer on hold or explain the same issue over multiple calls. The daily use of the calling tools and dialer was mostly smooth, but on a couple of days it needed a manual refresh that wasn’t ideal. On the positive side, automatic updates kept the software current without causing downtime, which showed good backend management. Still, the need to repeat information suggested room for improvement in tracking ongoing help requests. Overall, I feel the support and communication worked well enough to keep me going but with some frustrating moments mixed in alongside the good ones.