Support helpful but onboarding pace was slow
The telephonic support was quite helpful when I reached out, offering clear explanations and ready to assist with minor technical hitches. I appreciated that they were patient and polite over the calls. However, the overall onboarding process felt a bit drawn out. The initial setup required multiple follow-up interactions before I felt fully confident navigating all the calling tools and database features independently. It seemed the training and continuous updates moved at a pace slower than I anticipated for someone with some prior experience. While I don’t mind thoroughness, a faster turnaround during these early phases could have improved my experience. In summary, the support functioned well as a resource but was not enough to speed things up substantially. The onboarding's measured approach left me thinking there was room for streamlining without compromising helpfulness. Despite this, I would say the communication was consistent and professional throughout the period.