This onboarding is not for beginners, avoid if you want simple steps
You have designed your training and onboarding steps in a sequence that is difficult for someone new to remote workflow software to follow effectively. Instead of starting with the basics and gradually moving to advanced features, important modules appear out of order making the entire process confusing. The dialer and database tools are explained late, which delays functional use and frustrates users who want easy access from the beginning. The automatic updates introduce changes without much warning, further complicating learning. Payment and sign-up processes are fine but irrelevant if the core training is overwhelming. This setup does not suit individuals looking for a straightforward introduction or who prefer hands-on practice early on. Having jumbled steps means users waste time trying to understand where each part fits within their actual workflow. If you are experienced with such software, you might find this tolerable, but for beginners, it is discouraging. Ultimately, your onboarding focuses too much on theory and not enough on practical, sequential learning needed to gain confidence and productivity quickly. I hope you consider restructuring this to better support novices going forward.