Missing Clear Direction for Finding What I Needed
I started the onboarding and training hoping to get a straightforward path to what I needed in the software and related resources. Initially, I found some of the initial training materials quite comprehensive, which I appreciated, and the layout wasn't confusing at first glance. However, as I progressed through the modules, it became harder to pinpoint exactly where certain tools were located, especially those relevant for managing my remote workflows day to day. The onboarding flow was somewhat fragmented; it seemed to assume prior experience with similar platforms, which I do not have. This led to considerable frustration when I couldn’t quickly find the calling tools or understand how the database feature tied into the rest of the system. The automatic updates, which I thought might help improve navigation, didn't really change the experience noticeably. Telephonic support was polite but couldn't guide me through the onboarding steps effectively. The sign-up and payment process was smooth, but that didn't compensate for the difficulty I had actually starting to use the software as intended. Overall, while there were small positives in the early materials, the lack of clear, structured guidance for locating what I needed made the training feel incomplete and quite frustrating for me.