Disappointed - Not the Onboarding I Expected
Initially, I was hopeful about the training and onboarding process with WFHI. I signed up and immediately tried contacting support to clarify some steps. Unfortunately, the responsiveness left much to be desired. The first day, my queries went unanswered for several hours, causing frustration. When replies eventually came, they were often generic and did not fully address my concerns. Despite multiple follow-ups over the next week, the pace of communication remained slow, making the onboarding inefficient. On the positive side, the training materials provided were fairly well structured and easy to follow. However, the lack of timely support overshadowed this benefit because I frequently found myself stuck waiting without guidance. The sign-up and payment process was clear and smooth, which at least added a small relief to the experience. Still, overall, the onboarding felt disorganized due to the support team's sluggish responsiveness. If this process had been more prompt and engaging, my impression would have been far better, but as it stands, I was disappointed in the service offered.