Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,880 published WFHI Reviews.

2,91,688 of 3,88,880 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,880 published

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSoftware and access

    Software access order mein thoda inconsistent tha, par kaam chal gaya

    Main software ke access aur onboarding flow pe kaam kar rahi thi aur mujhe laga ki shuruaat ke steps bilkul samajh mein aaye. Lekin jaise jaise process aage badha, kuch steps thode out of sequence lage, jisme thoda confusion hua. Phir bhi, overall, software ne mera kaam asaan kiya. Dialer feature ne calls automatically connect kiye bina zyada rukawat ke, jo kaafi efficient tha. Database access smoothly chala, par kabhi kabhi lagta tha ki updates thode abrupt aa rahe hain bina proper notice ke. Sign up aur payment process bhi simple raha without any major error, toh main kahungi ki thoda improvement ki zarurat hai order mein, magar yeh product satisfy kar raha tha meri basic requirements ko. Mujhe laga yeh software aise hi designed hai ki thoda practical approach se chalana hota hai rather than expecting sab kuch perfect milega. Isliye, main 5 stars degi kyunki yeh actual kaam karta hai, bas schedule mein thoda adjust karna padta hai.

    Meena AroraSikkim, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseBilling and payments

    setup karna ekdum slow tha, frustrating tha mera experience

    Main toh soch rahi thi ki sign-up karungi aur turant hi software use karna start karungi but yahan sab kuch bahut dheere chala. Sabse pehle payment aur invoicing mein itna time lagaya ki main frustrated ho gayi. Maine payment ki details fill ki, lekin confirmation aane mein bahut delay hua aur support se baat karne mein bhi jaan lagti thi. Woh telephonic support thoda slow response deta tha, jisse main confuse ho gayi ki mera kya status hai. Jab main database aur calling tools ke baare mein soch rahi thi, meri onboarding abhi tak adhuri thi. Automatic updates bhi akshar mere session mein interfere karte the, jis wajah se kaafi rukawat aayi. Main toh expect kar rahi thi ki onboarding flow smooth hoga, par mujhe lagta hai sab kuch thoda complicated hua hai yahan. Shayad mere liye patience nahi tha, par sach mein ye process long tha itna ki main khud soch rahi thi ki kya main waise software use karungi. Sign-up se lekar poora setup hone tak ka safar bahut thakane wala tha.

    Khushbu KhuranaOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerBilling and payments

    Aap logon se communication better expect karte the

    Main WFHI se thoda disappoint hui hu billing aur payment ke baare mein, kyonki jab maine unse apne invoices ke baare mein questions uthae, to response time kafi slow tha. Jab bhi support se baat karne ki koshish ki, mujhe lagta tha ki mujhe baar-baar follow up karna pad raha tha, jo mujhe expect nahi tha. Main samajh sakti hu ki kabhi-kabhi delays hote hain, magar communication mein transparency aur timely update honi chahiye thi aapse. Software aur training achhi thi, aur sign-up process bhi straightforward laga, lekin billing ke mamle mein thoda chaos hua. Mujhe lagta hai ki aapko apne payment processing aur support team ko aur zyada trained karna chahiye taaki aise problems kam ho. Main ek baar toh theek support mili, par uske baad ki response ki quality and speed kam ho gayi. Aap se mera yeh kehna hai ki customer expectations ke hisaab se billing aur payment queries ka fast resolution dena chahiye tha.

    Madhuri RastogiKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Expected more flexible hours, got strict timing instead

    I was hoping that the product and training offered would support my actual working hours better, but I found that the software and onboarding scheduling were somewhat inflexible. During sales discussions, it seemed possible to access tools and training at varied hours, which matched my work pattern. However, once I signed up, the times available for live training sessions were not aligned well with my schedule, forcing me to adjust my day quite a bit. Also, some call and dialer functions seemed to operate best during standard hours, which limited my ability to manage calls in the evening as I usually do. The database access was good, but certain updates rolled out during odd hours disrupted my workflow unexpectedly. On the whole, I got a decent service that did help me get started, but the fit with the hours I preferred was not as good as I thought it would be from the pre-purchase info. So the product worked but with compromises regarding when and how I could use it effectively.

    Gita Ramya DasguptaJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Chala jane me time jyada laga, frustrating tha

    Training aur onboarding ka process shuru me theek tha, par jab mai daily use kar raha tha software, toh kaafi difficulties aayi. Dialer tools kabhi sahi se connect nahi karte the, aur database integration me delay hota tha jisse kaam ruk jata tha. Automatic updates bhi aise aaye jaise bina bataye, jo training me samjhe steps ko confuse kar dete the. Support se contact karna ek challenge tha kyunki kabhi kabhi call busy milti thi ya phir response slow hota tha. Ye delays aur inconsistencies mere liye frustrating rahe, kyunki mai expect kar raha tha ki training ke baad sab smooth chalega. Payment aur sign-up acha tha, par daily issues ne us experience ko kam kar diya. Thoda feedback system agar hota to shayad behtar hota. Overall, ye poora process mere liye lamba aur boring chal raha tha, aur mujhe laga ki ye software mere liye suited nahi hai abhi.

    Aman MenonDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Surprise tha ki setup zyada ongoing efforts mange rather than once done

    Setup ke time mujhe laga tha ki zyadatar kaam ek baar ho jayega aur phir automatic updates se sab manage ho jayega. Lekin experience thoda alag tha. Training ke doraan samajh aaya ki initial setup thoda simple tha, jaise database ke contacts enter karna ya dialer ko configure karna. Lekin phir daily ya weekly kaafi baar settings mein kuch badlav karna padh raha tha to keep things updated. Continuous changes karne ki zaroorat ka surprise mila kyunki main samajh raha tha ki ek baar configuration ho jaane ke baad kaam rukega, par aisa nahi tha. Thoda overwhelming laga ki itna ongoing maintenance karna hoga, especially jab koi automatic update bhi aata tha toh uske baad fir se check karna parta tha ki kya sab features sahi se chal rahe hain. Onboarding mein ye bataaya toh gaya tha, par main expect nahi karta tha ki itna adhik samay regular basis par settings dekhne mein jayega. Ek positive baat ye thi ki training main initial steps achhi tarah se cover kiye the, bas ye ongoing nature mujhe thoda difficult laga samajhna initially. Overall, main soch raha hoon ki ye setup thoda zyada continuous kaam mangta hai jo mujhe surprise kiya.

    Nitin AgarwalDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    I’d say the overall experience of training and onboarding was a bit of a mixed bag for me. On the on

    I’d say the overall experience of training and onboarding was a bit of a mixed bag for me. On the one hand, the instructions and labels inside the software generally made sense, especially when it came to the big-picture steps like starting the dialer or managing the database. That helped me feel not completely lost as I navigated through the initial setup. But on the other hand, some terminology used in the training material was confusing or not what I expected. That led to a few moments during the onboarding when I had to pause and figure out what exactly they meant, which slowed me down. The payment and invoicing processes seemed fine enough and the automatic updates weren’t disruptive, so that was a plus. In short, it felt functional but not perfectly smooth or intuitive. Some parts showed attention to detail, but the wording in places could’ve been a bit clearer to a newcomer like me. Overall, it felt like a decent system that just needed a little more polish around how it communicates with users early on.

    Neeraj ChadhaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Expected quick fixes daily but found reliable steady performance

    Initially, I thought after the sales process was over, the software might require constant monitoring or adjustments day after day. Sometimes when trying out new tools, I anticipate ongoing troubleshooting early on. However, in this case, after completing the onboarding and training, I found that the system behaved quite steadily during daily use. The dialer and database features worked consistently without glitches, and the automatic updates happened quietly in the background without disrupting my workflow. I expected some hiccups with integration given the complexity of workflows, but the software handled things pretty well after the initial setup. That said, there were occasional small delays in the support response time during my subsequent inquiries, which was a bit disappointing. Still, on balance, the day-to-day use met my expectations better than I anticipated from the start, especially regarding reliability and ease of use. The sign-up and payment process was straightforward, reinforcing a smooth overall experience even beyond the first launch period.

    Sudha PillaiManipur, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    training ne sach mein meri expectations se zyada diya, surprising tha

    I thought training thoda formal and over-the-top hoga lekin jo mila woh bilkul alag tha. Informal way mein bataya gaya tha kaafi sara complex material jo main pehle soch rahi thi ki mushkil hoga samajhna. Onboarding mein dialer aur database pe jo bhi examples diye woh practical lagte the aur design samajhna easy kar diya. Mujhe sabse zyada surprise training ka wo part tha jahan software ke automatic updates how they affected the workflow - main expect nahi kar rahi thi ki it won’t disrupt anything and will be so seamless. Sign-up se leke payment tak ka process bhi kaafi smooth tha, mujhe usual tension nahi hua. Overall, training ne mera jo idea tha pehle that software is tough use karna, poori tarah badal diya.

    Rajani BhatiaHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Jo log 9 se 5 tak kaam karte hain, unke liye work nahi karega

    Mujhe laga ki software meri zarurat ke mutabiq hoga, par unfortunately timing ke mamle mein mujhe kaafi disappointment hua. Jo main hours mein kaam karta hoon, wo mostly evening aur late night hote hain, aur support ki availability us waqt theek se match nahi karti thi. Jab actual calls manage karne ki koshish ki, toh dialer functionality expected hours ke baad proper support nahi de paayi. Automatic updates bhi kabhi kabhi iss downtime mein changes laati thi, jo thoda disruption create karta tha. Training ke dauran ye baat samajhna mushkil tha ki timings kitne flexible hain, aur sign-up process mein bhi iski clarity nahi thi. Database integration ki wajah se workflow thoda better ho sakta tha par overall, support aur communication timings mujhe suit nahi karte. Mere hisaab se, agar aap din ke limited ghanton mein 'standard' working hours mein kaam karte hain, toh shayad ye software better suit kare. Mere liye, ye solution kaam nahi kar paya kyu ki mera schedule flexible aur off-hours se zyada influenced hai.

    Sandeep Kunal RaoKerala, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy