Expected more flexible hours, got strict timing instead
I was hoping that the product and training offered would support my actual working hours better, but I found that the software and onboarding scheduling were somewhat inflexible. During sales discussions, it seemed possible to access tools and training at varied hours, which matched my work pattern. However, once I signed up, the times available for live training sessions were not aligned well with my schedule, forcing me to adjust my day quite a bit. Also, some call and dialer functions seemed to operate best during standard hours, which limited my ability to manage calls in the evening as I usually do. The database access was good, but certain updates rolled out during odd hours disrupted my workflow unexpectedly. On the whole, I got a decent service that did help me get started, but the fit with the hours I preferred was not as good as I thought it would be from the pre-purchase info. So the product worked but with compromises regarding when and how I could use it effectively.