Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,590 published WFHI Reviews.

2,92,203 of 3,89,590 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,590 published

Back to the start of the list
  • 5 out of 55 of 5Verified customerSupport and communication

    Achha support hai par thoda slow response bhi mila

    Maine support team se contact kiya jab mujhe dialer setup mein dikkat ayi thi. Unhone achhe se samjhaya aur patiently mera har sawaal ka jawab diya. Lekin kabhi-kabhi thoda wait karna padta tha, jo thoda frustrating tha. Phir bhi mujhe lagta hai agle time bhi zaroorat pade toh main help ke liye call karungi. Overall communication clear thi, aur wo frequent updates ke baare mein bhi guide karte rahe. Jo database feature use kar rahi thi, uske liye bhi support ne valuable tips diye the. Toh haan, kuch time lagta hai par usually help milti hai jo kaafi hai mere liye.

    Indira IyengarTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSoftware and access

    Missing Features That Previous Software Handled Better

    Comparing WFHI’s remote workflow software with what I used before, I found notable gaps. The dialer tool lacked some essential customization options I had relied on, which made my calling sessions cumbersome. Access to the database was slower and less intuitive, causing delays in fetching client information during calls. Importantly, automatic updates sometimes disrupted my setup, unlike the more stable experience I'd had elsewhere. Though the onboarding training covered basics, it didn’t prepare me for these practical annoyances. Overall, while WFHI’s software had potential, it didn’t quite meet the standards of my previous tools, leaving me frustrated that I couldn’t get my work done as efficiently.

    Vishakha ZachariahLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support’s hours didn’t match my working schedule

    When I started using the WorkFromHomeIndia software, I realized fairly quickly that the telephonic support hours weren't entirely compatible with my own working schedule. I often found myself needing assistance outside the available window, which made some issues harder to resolve in a timely manner. While the support staff I did reach out to were polite and clear, the limited timing dimension significantly affected my overall experience. On the plus side, the software interface and the database access itself worked reliably during the hours I was active, and the automatic updates didn't disrupt my flow. But when problems occurred and I needed timely help, it was frustrating to find the helpline unavailable or difficult to contact. The sign-up and payment processes were uncomplicated and straightforward, which at least eased initial setup stress. Though I appreciate their effort, this particular mismatch between support hours and my work time was a drawback that I hope can be addressed for better user convenience in the future.

    Kabir SidhuTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    Good fit on hours, but setup still had glitches

    Using the software has been a mix of positives and some annoying issues. On the bright side, the database and dialer tools cater pretty well to the hours I work, which fluctuate day by day. I find being able to sync my calls and workflows cornerstones of this platform. On the downside, the initial setup wasn’t as smooth. I found myself repeating steps since some features didn’t activate right away, which ate into my productive time. Automatic updates sometimes happened at inconvenient times and small glitches popped up in the telephonic interface during busy hours. The sign-up and payment process was easy enough to navigate, with no hidden surprises, so that part gave me peace of mind. The support line helped clarify issues when I called, but the wait time could be improved. Overall, the software fits my work schedule fairly well, but it could be better optimized so I waste less time troubleshooting.

    Suman Abhay MalikChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSoftware and access

    Started using it smoothly, though initial setup was a bit slow

    Getting started with the WFHI software took a bit longer than I initially thought it would. The sign-up process was clear, and the invoicing came through without any hassle, which I appreciated. However, setting up access and configuring the database took some time because I had to learn how the features fit into my workflow. I found the training helpful in guiding me through the process, but still, it required patience on my end to get everything up and running smoothly. Once past the setup phase, the actual use of the software became much more straightforward, and the dialer tools worked well with minimal issues. So although it took a while to get going, the outcome was positive in terms of efficiency once I was fully onboarded. It’s not the fastest ramp-up, but definitely workable and effective in the end.

    Prerna GaikwadOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Expected some repetition but generally efficient support

    Before I reached out to WFHI’s telephonic support, I expected that I might have to repeat details multiple times or get stuck waiting on hold for ages. However, my overall experience was better than I anticipated. The support team listened carefully when I explained the problem with setting up the dialer and database linkage, and despite a brief initial wait, I was able to get direct and relevant solutions quickly. They guided me through updating the software preferences to ensure automatic updates didn’t interfere with my workflow. Though there was some repetition in explaining key steps, it wasn’t excessive and felt more like thoroughness than inefficiency. One reservation I had was that some questions required multiple calls to resolve fully, which was a bit inconvenient given my busy schedule. Still, the calls were concise and I never felt abandoned waiting too long for responses. Setting versus actual experiences matched closely enough that I was pleasantly surprised by the support accessibility. I would say the communication was efficient and helpful, with just the minor downside that occasionally I wished for a smoother one-call resolution.

    Jyoti GanguliWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceBilling and payments

    Kya phir se billing iss tarah ki karungi? Nahi lagta

    Maine pehle jo billing systems use kiye the, unke comparison mein yeh thoda complicated laga. First time jab payments process kar rahi thi toh samajhne mein thoda waqt laga ki kaunsa step exactly kahan complete karna hai. Invoice receive karne ka tareeka waise toh theek tha, par payment confirmation ke baad kuch extra messages aaye jo pehle waale systems mein nahi dekhne ko milte. Soch rahi thi ki shayad yeh phone support help kar de, lekin kabhi kabhi response mein thoda delay hota tha jo frustrate karta. Jab pura process khatam hua, toh mujhe laga yeh old system jitna straightforward nahi tha aur shayad agle baar main yeh process dobara istemal karne mein sochungi. Overall, yeh experience thoda ajeeb raha, aur mein phir se wahi system nahi lena chahungi ke mera time waste ho.

    Seema ChitaleKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    The one part that stood out was the slow response

    Compared to other platforms I've used for running remote workflows, the support and communication with WFHI left much to be desired. My expectation was that telephonic support would be rapid and more personal, as I'd experienced elsewhere where agents knew the product inside out and could quickly solve technical issues. Instead, I often found myself waiting and having to repeat information to different representatives, which was frustrating. The autodialer and calling tools worked fine but did not compensate for this lag. One positive was that the automatic updates to the software were seamless, which meant no disruptions during use. However, this couldn't make up for the overall slower and less effective communication, which hampered resolving billing questions and setup problems. So while some features were fine, the level of support was a clear weakness compared to what I had expected and needed.

    Ansari SidhuUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceBilling and payments

    Payment steps had ups and downs but were manageable

    My experience with WFHI’s billing and payment process was somewhat balanced between positive and areas needing improvement. Initially, I expected that signing up and paying would be seamless, with clear invoices and automatic reminders. In reality, while invoices were generally clear and payments went through without major problems, I did encounter some delays in receiving certain billing emails, which made me double check transactions myself. Support was helpful when I called about discrepancies, but it took longer than I hoped to get definitive answers, which was a bit frustrating. On the other hand, the payment interface was straightforward, and payment methods were easy to navigate. I also appreciated that there was some flexibility in payment schedules, which suited my needs. Overall, while the process did work, I feel I might need to seek help again in the future for similar issues due to delays in communication. The good aspects balanced some wait times and minor conflicts, leaving me cautiously optimistic but aware of areas to watch out for.

    Mihir ShenoyGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    bhai, shuru mein toh isme dhair saara time barbaad ho gaya

    Arre yaar, jab maine WFHI ka software signup kiya toh socha tha ek do din mein sab set ho jayega, par asli mein kaafi lamba struggle hua. Pehle toh samajhna hi mushkil tha ki database kaise chalega aur dialer kaise configure karna hai. Baar baar training ke modules ko dekhna pada, aur har baar jab phone support lene ki koshish ki, response time kaafi slow tha. Payment aur invoice process bhi ekdum simple nahi laga, thoda confusing raha. Mujhe laga tha ki onboarding smooth hoga, par har step pe rukawat aayi, jiske wajah se efficiency low ho gayi. Mujhe lagta hai ki initial setup pe zyada focus dena chahiye tha, taaki users ko pareshaani na ho. Abhi use karna thoda mushkil hai, aur frustration bhi zyada hua is sab course mein.

    Vedant AcharyaLakshadweep, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy