Good fit on hours, but setup still had glitches
Using the software has been a mix of positives and some annoying issues. On the bright side, the database and dialer tools cater pretty well to the hours I work, which fluctuate day by day. I find being able to sync my calls and workflows cornerstones of this platform. On the downside, the initial setup wasn’t as smooth. I found myself repeating steps since some features didn’t activate right away, which ate into my productive time. Automatic updates sometimes happened at inconvenient times and small glitches popped up in the telephonic interface during busy hours. The sign-up and payment process was easy enough to navigate, with no hidden surprises, so that part gave me peace of mind. The support line helped clarify issues when I called, but the wait time could be improved. Overall, the software fits my work schedule fairly well, but it could be better optimized so I waste less time troubleshooting.