The one part that stood out was the slow response
Compared to other platforms I've used for running remote workflows, the support and communication with WFHI left much to be desired. My expectation was that telephonic support would be rapid and more personal, as I'd experienced elsewhere where agents knew the product inside out and could quickly solve technical issues. Instead, I often found myself waiting and having to repeat information to different representatives, which was frustrating. The autodialer and calling tools worked fine but did not compensate for this lag. One positive was that the automatic updates to the software were seamless, which meant no disruptions during use. However, this couldn't make up for the overall slower and less effective communication, which hampered resolving billing questions and setup problems. So while some features were fine, the level of support was a clear weakness compared to what I had expected and needed.