Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,546 published WFHI Reviews.

2,92,171 of 3,89,546 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,546 published

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSupport and communication

    How much time I wasted just trying to get basic help

    The experience with support felt really frustrating from the start. When I first needed assistance, I called the provided number and was put on hold for ages. After waiting, the person who answered asked me the same questions I had already explained in my email. Then they said someone else would call me back – but that didn't happen immediately. I spent nearly two days chasing up calls and multiple emails before finally getting a more helpful response. Each time I thought the problem would get solved, I had to repeat my issue yet again or wait longer. This repeated process was exhausting and made me doubt how reliable the support would be when urgent help is needed in future. On top of that, the software itself had automatic updates which sometimes interfered with my workflow, and I could not get clear explanations on those changes over the phone. Overall, what should have been a straightforward customer support experience turned out to be lengthy and draining, with too much repetition and waiting involved. It felt like a lot of effort just to get the assistance I expected to be smooth and efficient in the first place.

    Aparna Samir BansalHaryana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Fairly good ongoing assistance

    My experience with the support team has been positive overall. It was great that the setup was mostly straightforward and done during onboarding, but I noticed there is still some ongoing support needed as I adapt. The team was responsive whenever I had questions later on, which I really appreciated. Just a note, I think having more detailed guides available for later reference would be beneficial. But honestly, the help I received was timely and effective.

    Tarun NairAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Sabse impressive tha unka detailed support

    Mujhe initially thoda hesitation thi ki software aur training mere requirements ko kitna suit karega, lekin end tak woh sab doubts clear ho gaye the. Sign-up se le kar invoicing tak ka poora process simple aur well-structured tha, jis se confidence bana ki main sahi decision le rahi hoon. Onboarding ke dauran training sessions bahut detailed aur step-by-step the, jo new workflows ko samajhne mein madadgar rahe. Dialer aur calling tools bhi smoothly chalte hain, isliye kabhi interruptions nahi hoti. Jo cheez mujhe sabse zyada impress ki, woh thi telephonic support ki madad; jab bhi koi query hui, turant phone pe detail samjhaaya gaya. Database ko manage karna bhi straightforward tha, automatic updates ke sath sab features updated rehte hain bina koi extra effort ke. Payment aur invoice process transparent hone ki wajah se mujhe pura control feel hua apne purchase par, jo mujhe kaafi reassure karne wala tha. Overall, maine confident feel kiya ki ye product mujhe efficiently mera remote workflow manage karne mein madad karega.

    Uma PatilTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceBilling and payments

    Support bilkul time pe nahi mila, frustration badh gayi

    Maine jab payment aur billing ke liye support ki taraf contact kiya, toh response bahut hi dheere mila. Baar baar follow up karne ke bawajood, logon ka jawab dene mein der hui aur mai kaafi pareshan thi. Software ko install karna aur training start karna ek taraf, lekin payment process mein delay aur unresponsiveness ne mera experience kharab kar diya. Dialer aur database ka setup main try kar rahi thi par agar support timely nahi hoga toh progress mushkil hota hai. Automatic updates bhi kabhi kabhi unexpected changes laate hain jo bina guidance ke samajhna mushkil hota hai. Sign-up aur invoice milne mein bhi dikkat aayi, support ka phone par baat karna frustrating tha kyunki delays se mera kaam ruk gaya tha. Honestly, agar aap se doston ko batau toh kahungi ki agar jaldi aur reliable support chahiye toh shayad koi aur alternative sochana better hoga. Ye sab delays ke kaaran mera overall impression bahut negative raha, mujhe laga yeh service mere liye kaam nahi karegi jab tak support aur payments mein sudhar nahi hota.

    Alka SinhaLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    The wording was confusing but not all bad

    I signed up hoping the labels and descriptions would be straightforward because I really wanted to jump into the software quickly. Sadly, the wording in some places made it tough to understand what certain features actually did before I got started. For example, the dialer setup interface had labels that didn’t seem to match what I expected, so I spent a lot of time figuring out if I was configuring the automatic updates correctly. On the plus side, once I finally understood the terms, the database felt fairly intuitive to navigate, even if the initial wording threw me off. I wish the onboarding flow had included more clear clarifications right from the start because circling back to certain screens multiple times was frustrating. Overall, I want to appreciate that at least the core features made some sense technically, but the confusing terms and labels kept getting in the way of a smooth start. It’s like getting half of what you expect but still needing to decode a lot on your own. My hope is that the wording can become clearer soon so newcomers don’t get stuck in the same loop I did.

    Purnima ChakrabortyTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSoftware and access

    It took a bit longer than I thought, but not too bad overall

    I expected to get started with the software a bit quicker than I actually did, mainly because the introductory training and the onboarding took more time than I had hoped. The software itself is quite good once you get past the initial stages. The database feature was flexible and suited my workflow, but setting it up took longer than I anticipated. Automatic updates kept things running smoothly, which was a plus, and I didn’t have to worry about manually managing them. The calling tools and dialer worked as promised, though the dialing interface required some practice to fully use without confusion. Some steps during sign-up and invoicing were not immediately obvious, requiring me to follow up with support to clarify things. That made the early days a little slower, but telephonic assistance was eventually helpful in sorting out those issues. Despite a longer ramp-up time, I ended up satisfied with how the software performed once fully up to speed, just that initial period didn’t match my expectations for being quick and easy.

    Alka SehgalRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Ekdum tab click hua jab dialer samajh aaya

    Pehle main alag software use karta tha jahan training kaafi tedious tha aur samajh mein nahi aata tha ki steps kya hain. Lekin WFHI ka training experience jab dialer use kar discoveries samjha diya tab ekdum click ho gaya. Pehle toh thoda confuse tha labels aur instructions ko lekar, par jab dialer ke calling tools efficient tarike se operate karna seekha tab software ki real value samajh aayi. Database feature bhi pehle jaisa lagsa detailed aur integrated tha. Training sessions concise the par thoda aur interactive hote toh zyada help milti. Onboarding thoda continuous process laga, jahan updates ke baad naye features bhi seekhne padte. Support team se wale kaafi helpful tha, jo baad mein queries ko address karta raha. Payment aur invoicing smooth hua aur isne mera overall experience positive banaya. Toh main keh sakta hoon jab dialer samajh aaya tabhi pura software ka use karne ka maza aaya aur tabhi laga ki ye pehle wale se kaafi behtar hai.

    Shantanu SaxenaTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Training aur onboarding theek toh laga

    Main WFHI ke onboarding aur training process ke baare mein soch raha tha ki kaafi chizein khud se seekhni padengi. Shuru hone pe kuch instructions clear the, par kai baar mujhe software ke calling tools aur database ko setup karne mein khud hi experiments karne pade. Jo initial training thi, wo basic concepts pe focus karti thi, par mujhe kaafi actual workflow apne aap se samajhna pada. Training mein hands-on kaafi limited tha, toh main thoda cautious raha during early use. Onboarding flow complex tha, par practice ke saath kaafi smooth ho gaya. Automatic updates bhi software ke liye theek tha, jisse naye features update hote rahe bina manual intervention ke. Sign-up aur billing process clear tha, isiliye usme koi problem nahi hui. Finally, mujhe lagta hai ki ye system un logon ke liye sahi hai jo khud bhi seekhne ke liye ready ho, aur jinko training zaruri lagti hai magar teaching zyada detailed nahi hai. Overall, main kahe sakta hoon ke agar aap proactive hain aur khud se seekhne ka attitude rakhte hain, toh ye onboarding aur training process thik hai aapke liye.

    Jaideep ReddyTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    instructions ki clarity mein problem thi, sab thoda confusing tha

    Jab maine WFHI software ke bare mein support se baat ki, toh mujhe laga ki instructions itni clearly nahi diye gaye jaise main expect kar rahi thi. Training ke doraan kuch cheezein bas loosely samjhayi gayi thi aur database feature set karne mein bhi confusion hua. Call karne ki process mein dialer use karne ke liye specifics nahi samjhay gaye, is wajah se mujhe baar-baar dobara support se contact karna pada. Par ye bhi sach hai ki support team try karti thi problem samajhne ki, lekin explanations mujhe thorough nahi lage. Sign-up aur payment ke process thoda better ho sakta tha, invoice details thodi complicated thi mere liye. Mujhe lagta hai ki agar better guide cards ya stepwise clear instructions hoti toh situation improve hoti. Iske bawajood main appreciate karti hoon ki unhone meri queries pe dhyan diya, lekin fir bhi mujhe lagta hai ki sabse irritating part wahi tha jab mujhe bar bar samjhane ke liye bolna padta tha ki exactly kya karna hai. Overall ye experience itna satisfying nahi raha jitna main chah rahi thi.

    Anushka SoniOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Training was a mix of easy and frustrating

    Hey, so I tried their onboarding and honestly it was way different from what I was used to before. The training videos felt kind of basic but some parts did clear up stuff quickly. On the downside, the process was slower and felt a bit disorganized compared to other platforms I tried. The sign-up and payment steps were straightforward but the software itself seemed less intuitive. Calling tools sometimes lagged and the dialer wasn’t as smooth as expected, which slowed me down. On the plus side, telephonic support was easy to reach sometimes. Overall, good effort, but I think other options might be better if you want something faster and more polished.

    Shalini BhatPuducherry, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy