How much time I wasted just trying to get basic help
The experience with support felt really frustrating from the start. When I first needed assistance, I called the provided number and was put on hold for ages. After waiting, the person who answered asked me the same questions I had already explained in my email. Then they said someone else would call me back – but that didn't happen immediately. I spent nearly two days chasing up calls and multiple emails before finally getting a more helpful response. Each time I thought the problem would get solved, I had to repeat my issue yet again or wait longer. This repeated process was exhausting and made me doubt how reliable the support would be when urgent help is needed in future. On top of that, the software itself had automatic updates which sometimes interfered with my workflow, and I could not get clear explanations on those changes over the phone. Overall, what should have been a straightforward customer support experience turned out to be lengthy and draining, with too much repetition and waiting involved. It felt like a lot of effort just to get the assistance I expected to be smooth and efficient in the first place.