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Based on all 3,89,444 published WFHI Reviews.

2,92,089 of 3,89,444 reviews include a verification label.

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WFHI Reviews

3,89,444 published

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  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Training was not comprehensive enough; will need help next time for sure

    The entire onboarding and training experience felt incomplete and unsatisfactory to me. I found that many essential aspects about how to effectively use the calling and database features were glossed over or left unclear. Even after going through the sessions, I still struggle to set up call workflows without confusion. The training materials seemed insufficient in covering the practical steps in detail which made me feel leaving everything to self-learning was frustrating. Sign-up and invoicing went smoothly, but after that, it was mostly trial and error on my side. I do not believe I will be able to manage future needs or updates on my own without some kind of additional help because the current resources and training left too many unanswered questions. For me, this lack of thoroughness meant I did not gain confidence in using the software on my own and will have to rely on external support again.

    Kashish SarafPunjab, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Response timing jo maine expect kiya tha us hisaab se thoda better mila

    Main soch raha tha expected jo response time hoga, wo thoda aur fast hoga but overall kaafi acha laga. Jab bhi koi query thi, support team ne jaldi se help ki, calls ke through baat karna easy tha. Kabhi kabhi lagta tha thoda wait zyada ho gaya, especially jab peak hours me contact kiya tha. Unka telephonic support polite tha aur clear instructions diye, jo mujhe samajh me aaye. Main samajh sakta hoon ki workload zyada ho sakta hai, isliye thoda delay acceptable tha. Onboarding ke doraan bhi unka follow up acha tha, bas ek do times lagta tha phir se clarify karna padta tha, jo thoda annoying tha. Overall ye experience positive tha, software aur training dono useful the. Thoda aur quick responses mil jaye toh main aur khush hota. Par haan, jo communication flow tha usmein clarity thi jo mujhe help kiya apne remote workflow ko smoothly chalane mein.

    Kamal KhuranaHaryana, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSoftware and access

    Starting to use it was just smooth as butter, yaar

    Yaar, main bolu toh Jabab software ko samajhne mein zyada time nahi laga. Basically, sign-up ke baad training session se sab clear hua ki dialer aur database kaise manage karna hai. Onboarding mein thoda sa complexity zaroor tha par wo bhi handle ho gaya easily. Automatic updates ne toh bina kisi rukawat ke kaam kiya, aur telephonic support bhi chill tha, bas jab kabhi doubt hua tab help mil gai. Payment process smooth raha, invoice bhi sahi thi. Matlab overall poora experience itna easy tha ki main sochta hoon ki agli baar bhi agar zarurat hoi toh bina tension ke dobara use karunga. Seriously, it felt easy as chatting with a buddy.

    Arnav BabuRajasthan, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Kabhi samajh nahi aaya training ka flow

    Maine socha tha ke training aur onboarding process smooth hoga par asli mein rozana use karte waqt kaafi problems face karni padti thi. Shuru mein toh thoda sab clear lag raha tha, par jab main roz software open karti thi aur training videos follow karti thi, tab pata chala ke everything is not that straightforward. Kabhi dialer smoothly work nahi karta tha aur database features samajhna thoda mushkil lagta tha, mainly kyunki support se help lene mein bhi delay hota tha. Har din naye updates aate the, jo kabhi kaam karte toh kabhi alag confusion create karte. Mujhe laga tha ke main training khatam karti hi sab kuch clear ho jayega, par aisa hua nahi. Kisi waqt jab main samajhna chahti thi ki tools ko kaise efficiently use karoon, toh training material mein clarity missing thi, aur jo telephonic support de rahe the, unka delivery thoda inconsistent tha. Main ziada tar apni problems ko khud solve karne ki koshish karti thi, par ye ek lambi aur tiring process ban gaya. Overall onboarding mein jo expectations thi, wo fulfill nahi hui aur itne din ke baad bhi mujhe training ka process click nahi aaya. Kyunki main chahati thi ki smoothly work kar paoon, par final tak ye unclear raha, is wajah se mera experience thoda disappointing raha.

    Sanjana MathurChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSoftware and access

    Took too long to get proper access to software

    I am writing to express my dissatisfaction with how slow the process was for gaining proper access to the software. From initial sign-up through onboarding, I encountered multiple delays that were frustrating. Although the staff were somewhat responsive when contacted, response times were not as prompt as I had hoped for. Waiting days for even basic clarifications felt inefficient and made it difficult to proceed with training in a timely manner. The software itself was promising once I finally accessed it, but the time taken to get to that point was excessive. I appreciate that some of the updates were performed automatically, which helped reduce manual effort, and I found the database feature useful for my workflow eventually. However, the overall experience was marred by these extended wait periods and inconsistent communication. It is clear that some improvements are needed in the onboarding and support response processes. I hope these issues can be addressed so future users do not have to face similar difficulties just to start using the product.

    Mridula PalkarGujarat, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSoftware and access

    Handled issues as expected and sometimes better

    I expected a few hurdles during setup, and that was true to an extent. When I faced issues with the dialer not connecting properly on the first day, I assumed support would be slow to respond. However, telephonic support was quicker than I expected, which was a good surprise. On the other hand, database syncing errors lasted longer than I anticipated, making my workflow pause at times. Automatic updates sometimes confused me as they arrived without clear notification, but overall, the system handled problems reasonably well. The invoicing and payment process was straightforward, meeting my initial expectations without any surprises or delays.

    Imran Paras DasguptaGujarat, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Positive experience with minor drawbacks in support access

    I found the telephonic support generally effective and courteous which made finding assistance fairly straightforward. The online resources and help articles were well-organized, allowing me to troubleshoot many issues independently without much delay. However, there were moments when the waiting time to reach a support agent felt longer than ideal, especially during peak hours. This sometimes slowed down the resolution process, but once connected, the guidance was clear and helpful. Communication via email follow-ups was prompt and ensured I didn’t feel lost during the waiting period. The priority assistance feature worked as expected, though I felt it could be slightly more responsive in urgent cases. Overall, while the support experience was quite positive and reassuring, a bit more accessibility during high demand would enhance it further. Still, I’m comfortable relying on their help when needed, with the understanding that occasional wait times are part of the process.

    Bhavana DevanJharkhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Ideal for those who want a smooth one-time setup

    The training and onboarding was very focused and practical, which I appreciated a lot. Most of the effort was clearly upfront, setting up the software, learning the dialer and database features. Once I completed that initial phase, the day-to-day use felt much easier with automatic updates handling the minor tweaks behind the scenes. I think this would suit anyone who prefers putting in a concentrated chunk of effort at the start and then using a system that mostly runs smoothly after. If someone likes constant hand-holding or frequent interventions, it might not be as good a fit. But for me, the balance of upfront setup training versus ongoing smooth use was just right, and I’m confident I can use these tools effectively because of that strong launch phase in the training.

    Mohit DeshpandeHimachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    Expected quick responses, but got delays instead

    I was keen on getting quick answers during the sales and pre-purchase phase, expecting a prompt and helpful interaction based on what I had heard about the service. Unfortunately, what I experienced was quite the opposite. The people were not responsive enough, and waiting for replies was frustrating. I had reached out multiple times to clarify some onboarding details, but the responses were slow and sometimes incomplete, which did not match my expectations at all. In comparison to other software services I've tried, this felt like a major shortcoming. The software itself seemed fine on the surface, but the lack of timely human support made the whole process more difficult. I was hoping for more proactive communication during setup and training, but constantly waiting hindered my progress. This was quite disappointing as timely support is a big factor for me when deciding to invest time and money in such software. Overall, the experience was far from what I consider acceptable in this aspect, and I would have preferred if the team had been more responsive and clear throughout.

    Gita PatelKarnataka, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Training expectations theek thi, par outcome thoda off raha

    Main soch rahi thi ki training aur onboarding ka process smoothly chalega, jaise mujhe pehle bataaya gaya tha. Lekin jab main onboarding karte waqt training modules follow kar rahi thi, toh pata chala ki kuch cheezein mere expectations se thodi alag thi. Starting mein steps clear nahi the, aur mujhe thoda confusion hua ki kaise dialer aur calling tools ko set up karna hai. Kuch sections informative the, par overall mujhe laga ki training thodi detailed ho sakti thi especially database feature ke baare mein. Telephonic support ne thoda help kiya, par uske baad bhi main completely comfortable nahi lag rahi thi. Jo automated updates aaye, unhone thodi madad ki process smooth karne mein, lekin poora experience meri sochi hui training se match nahi kar paya. Shayad agar onboarding process thoda better organize hota toh zyada acha lagta.

    Ekta ChauhanGoa, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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