Training was not comprehensive enough; will need help next time for sure
The entire onboarding and training experience felt incomplete and unsatisfactory to me. I found that many essential aspects about how to effectively use the calling and database features were glossed over or left unclear. Even after going through the sessions, I still struggle to set up call workflows without confusion. The training materials seemed insufficient in covering the practical steps in detail which made me feel leaving everything to self-learning was frustrating. Sign-up and invoicing went smoothly, but after that, it was mostly trial and error on my side. I do not believe I will be able to manage future needs or updates on my own without some kind of additional help because the current resources and training left too many unanswered questions. For me, this lack of thoroughness meant I did not gain confidence in using the software on my own and will have to rely on external support again.