Expected quick responses, but got delays instead
I was keen on getting quick answers during the sales and pre-purchase phase, expecting a prompt and helpful interaction based on what I had heard about the service. Unfortunately, what I experienced was quite the opposite. The people were not responsive enough, and waiting for replies was frustrating. I had reached out multiple times to clarify some onboarding details, but the responses were slow and sometimes incomplete, which did not match my expectations at all. In comparison to other software services I've tried, this felt like a major shortcoming. The software itself seemed fine on the surface, but the lack of timely human support made the whole process more difficult. I was hoping for more proactive communication during setup and training, but constantly waiting hindered my progress. This was quite disappointing as timely support is a big factor for me when deciding to invest time and money in such software. Overall, the experience was far from what I consider acceptable in this aspect, and I would have preferred if the team had been more responsive and clear throughout.