Took too long to get proper access to software
I am writing to express my dissatisfaction with how slow the process was for gaining proper access to the software. From initial sign-up through onboarding, I encountered multiple delays that were frustrating. Although the staff were somewhat responsive when contacted, response times were not as prompt as I had hoped for. Waiting days for even basic clarifications felt inefficient and made it difficult to proceed with training in a timely manner. The software itself was promising once I finally accessed it, but the time taken to get to that point was excessive. I appreciate that some of the updates were performed automatically, which helped reduce manual effort, and I found the database feature useful for my workflow eventually. However, the overall experience was marred by these extended wait periods and inconsistent communication. It is clear that some improvements are needed in the onboarding and support response processes. I hope these issues can be addressed so future users do not have to face similar difficulties just to start using the product.