Expected clearer support but was left figuring things out myself
I expected that the telephonic support would guide me thoroughly to resolve my software issues, especially with onboarding and setting up the database. Unfortunately, most of the time I had to fumble through on my own, piecing together instructions from the training and documentation. While the initial sign-up and payment process went smoothly, the lack of direct communication made the experience frustrating. I did appreciate however that the invoice generation was automated and clear, even though I still needed to chase support for clarifications on using the calling tools effectively. The automatic updates sometimes introduced new quirks without warning, forcing me to troubleshoot on my own. I was looking for a more hands-on support experience, but most of the work had to be figured out by me, which was disappointing even though the software itself seemed promising.