Not sure I’d want to struggle through onboarding again
My experience with WFHI’s training and onboarding was mixed at best. The training materials seemed somewhat rushed and not very thorough, which left me feeling unsure when trying to onboard the software on my own. I had to reach out for additional guidance to make sense of some key features, which I hadn’t anticipated. Although the telephonic support was polite and did try to help, the delays in response interrupted my workflow. On the positive side, the software interface itself is reasonably intuitive once you get the hang of it, so the core functionality is okay. However, the overall onboarding flow could have been better organized to reduce confusion. At this point, I think I would definitely need help again if I had to go through onboarding or training in the future, rather than expecting to do it solo. The invoicing and payment process was standard and gave no issues, which was one small relief amid the rocky start. Overall, I appreciate the software’s potential but feel the early part of the experience could use improvement for less experienced users.