Training lacked the clarity I was used to
I found training really disappointing compared to what I used before. It felt like the material was all over the place and there wasn't enough step-by-step guidance to help me get comfortable. The onboarding promised a clear introduction to the calling tools and the dialer but when I went through it, I felt lost more often than not. The videos seemed too general and missed covering some basics that I expected. Things like database integration and automatic update details were mentioned but not explained well enough for someone new. Also, the support calls didn’t help much since they weren't very detailed or patient with my questions. Honestly, the sign-up and payment process was fine, and the invoices came without any trouble, so that at least was straightforward. But the training itself made it hard to feel confident using the software regularly. I really wish it was more structured and user-friendly to match what I had already seen in other setups. The whole experience left me feeling stuck and frustrated rather than empowered to work effectively from home.