Took Longer Than Expected to Fix Problems
I expected a smoother onboarding experience with the training, especially when things went wrong, but that wasn't quite the case. The initial setup was okay but when I hit some issues using the calling tools and the dialer, the response from support was slower than I anticipated. Compared to other software training sessions I've taken, the process of resolving these errors took significantly more time. While the content of training was mostly clear, the guidance on troubleshooting wasn't as helpful during those setbacks. I felt that the automatic updates sometimes introduced changes that weren't immediately communicated, which added to my confusion and delayed progress. The database feature was decent but seemed to require additional understanding that the training didn't fully cover. Sign-up and payment were fine, and the invoicing was straightforward at least. However, the parts of the process that hinged on support responsiveness and effective handling of problems were a letdown. I had hoped for a quicker turnaround on fixes so I could maintain workflow momentum, but it felt more drawn out and occasionally frustrating.