Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,366 published WFHI Reviews.

2,92,037 of 3,89,366 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,366 published

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Took too long to respond

    I expected quicker replies when I called support, but honestly it took quite a lot of time before anyone came back to me. They were not very proactive, and I had to follow up several times just to get basic clarifications. The only positive was that once a response was given, it was somewhat helpful, though that didn’t make up for the wait. Overall, the delay in communication really held me back from making proper progress during the onboarding phase, which was frustrating. While I appreciate they tried to assist eventually, the slow response times made me question relying on their telephonic support for urgent needs.

    Malini SinghalMeghalaya, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Billing mishaps clear hue, but process was slow

    There were a few complications with billing that stood out, especially when a wrong invoice was generated. It took some time for the support team to understand my issue and correct the payment details. While the response was eventually helpful, the overall handling of the problem felt slower than I would have liked. The invoicing system does send reminders, but the time lag in resolving errors was notable. Despite this, once everything was sorted, the billing dashboard functioned as expected. So while the hiccup was frustrating, the way the team managed to bring the situation to a resolution made it acceptable, though improvements in speed and accuracy would enhance the experience significantly.

    Navya Mihir LokhandeKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSoftware and access

    It took time, but by the end you gave me confidence

    At first, I felt unsure navigating through the software and understanding how the calling tools and database interacted. The stepwise process needed some time to settle in my head. You made the invoicing and payment processes pretty straightforward, which helped me gain trust early on. Although the training was detailed, it did take a bit longer than I expected to get fully comfortable with all the features. I appreciated that updates were automatic because I never had to worry about manual installations disrupting my work. By the end of my onboarding, I definitely felt far more confident in managing the workflows remotely using your platform. My only suggestion would be that you could consider slightly speeding up the early training and access steps to save time. Overall, you succeeded in reassuring me with both the software reliability and the support available, which is why I’m now using the tools regularly.

    Bhavana SundaramGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceBilling and payments

    Payment mein details clear thi par samay laga process complete hone mein

    Mujhe payment aur billing ke mamle mein kuch dikkat ka samna karna pada, jo ek acha experience nahi tha. Pehle toh response time matter karta tha, lekin support se baat karte karte mujhe lagta tha ki wo thoda late react karte hain mera query lene ke liye. Invoicing process ke dauran bhi kaafi der hui, invoice milne mein zyada samay lag gaya, jo frustration ka karan bana. Automatic updates aur software ki baaki cheezen theek thi, aur dialer smoothly chal raha tha without interruptions. Training sessions bhi theek the, aur sign-up process straightforward raha tha. Lekin payment confirmation mein delays ki wajah se mujhe problem aayi, aur main support se baar baar contact karna pada. Overall, mujhe lagta hai ki payment process aur invoicing mein jyaada responsiveness ki zaroorat hai, warna experience thoda disappointing ho jata hai for customers like me. Time taken ke alawa baaki sab kuch thik hai, magar jab paisa de raha hoon toh main expect karta hoon jaldi aur clear communication ho.

    Vishal Praveen JaiswalJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    training ke baad hi kuch cheezein samajh aayi

    When I first started onboarding with WFHI, honestly mujhe laga thoda zyada time lagega poora process samajhne mein. Training sessions theek thi but kuch cheezein jo software ke baare mein thi, wo immediately clear nahi hui thi. For example, dialer ka use karna initially thoda confusing tha because exact sequence samajh mein nahi aaya ki kis step se start karna chahiye. Lekin jab maine ek hafti use kiya tabhi mujhe clicking moment mila ki actual workflow kya hai. Jo database feature hai, wo achha hai lekin uska integration thoda complex lagta hai jab tak aap actual me use na karo. Sign-up process mein basic invoice details samajhna asaan tha but fir bhi kuch choti choti cheezein mujhe samajh nahi aayi. Training kurti hoon kyunki usme thoda clarity chahiye thi overall process ko lekar. Onboarding speed thoda slow tha mere liye lekin ab use karne mein acha lagta hai. Yeh experience mix tha, kuch achha tha aur kuch thoda frustrate karne wala. Main kahungi agar aapko jaldi seekhna hai toh thodi patience ki zarurat hogi.

    Simran SharmaDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseBilling and payments

    good support response but some delays too

    The first thing I'd say is that the support team was quite responsive whenever I reached out, which made a big difference in how I handled a few billing related questions. They explained the invoicing clearly and helped me navigate the payment process over the phone without much hassle. However, there were a couple of occasions when I had to wait longer than expected to get through, which was a bit of a downside. Still, when connected, the conversations were detailed and addressed my concerns effectively. I also appreciated how automatic updates kept the billing information current without me having to manually refresh anything. It felt like good balance between a human touch via telephonic support and automation through the software. So overall, support was helpful and fairly prompt, though a bit more timely response would have rounded out the experience nicely.

    Jeevan OberoiPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    I was surprised by the helpfulness

    Pehle mujhe laga ki support thoda slow rahega, par jab maine unse baat ki toh sab kuch clarify ho gaya. Jo cheezein unclear thi, unpe unhone itna achha dhyan diya, mujhe khud hi samajh mein aaya. Honestly, unki responsible approach ne mujhe achha surprise kiya. Ye experience bahut positive raha.

    Prakash KumarTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Training ke baad bhi confident nahi thi, thoda lag raha tha struggle

    Main training aur onboarding mein apna kaafi time invest kar rahi thi par honestly mujhe end tak woh confidence nahi mila jo main expect karti thi. Training modules achhi thi aur basics samajhne mein madad ki, par jab actual software aur dialer ko use karna start kiya toh kuch cheezein confusing lag rahi thi mujhe. Kuch features thode unclear the aur database update process thoda slow chal raha tha, jo mujhe frustrate kar raha tha. Thoda lag raha tha ki mujhe zyada practice aur help ki zarurat hai, par support team se call karne mein response time kuch lamba tha. Mujhe aisa laga ki shayad onboarding process thoda zyada detailed hota toh main zyada ready feel karti. Overall training achhi thi, par ek chhoti si reservation hai mujhe ki jitna mehnat lagaya, utna assurance confidence ka feel nahi hua. Ye sab dekh ke lagta hai ki agar thoda aur assistance milti toh main better ready hoti.

    Uma DaveArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseBilling and payments

    Going through the billing and payments side of the product was not as straightforward as I'd hoped.

    Going through the billing and payments side of the product was not as straightforward as I'd hoped. After signing up, I expected to get clear guidance on invoicing and what payment options were available. Instead, I found myself navigating most of that on my own, as the training and onboarding materials didn’t fully explain the process. Emails about payments were vague and the timing of invoices was not clear from the start. I made some calls to support but even then, the answers were only somewhat helpful, and I ended up having to experiment with the portal to understand the flow. The delays in getting confirmation on the payment status were frustrating because it held back starting my work with the software. The actual software itself functions pretty well once you're past that hurdle and the database and calling features are fine. Unfortunately, the billing experience left me feeling like I was left to figure things out more than I expected, which was surprising given how smooth I expected the onboarding to be. Hopefully, in future iterations, the payment setup will be clearer and less reliant on trial and error by the user.

    Kiran BarmanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Reflecting back on the period when some things went wrong, I felt the time taken to handle those iss

    Reflecting back on the period when some things went wrong, I felt the time taken to handle those issues really stood out. The calling tool sometimes had glitches that disrupted workflows. When I raised tickets or contacted telephonic support, the responses were not immediate, which made troubleshooting quite slow. On the other hand, once they did get back, the explanations were clear and helpful, so I felt supported up to a point. The automatic updates occasionally caused minor resets which interfered with ongoing tasks, but they also brought improvements that were noticeable after a while. Sign-up and invoicing were seamless and didn’t add any stress during that time. This mixed experience taught me patience with the system, although I wish critical problems were handled with more urgency initially. Overall, a balanced but slower journey than I had hoped for.

    Upasana SatheAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy