Took too long to respond

I expected quicker replies when I called support, but honestly it took quite a lot of time before anyone came back to me. They were not very proactive, and I had to follow up several times just to get basic clarifications. The only positive was that once a response was given, it was somewhat helpful, though that didn’t make up for the wait. Overall, the delay in communication really held me back from making proper progress during the onboarding phase, which was frustrating. While I appreciate they tried to assist eventually, the slow response times made me question relying on their telephonic support for urgent needs.