good support response but some delays too
The first thing I'd say is that the support team was quite responsive whenever I reached out, which made a big difference in how I handled a few billing related questions. They explained the invoicing clearly and helped me navigate the payment process over the phone without much hassle. However, there were a couple of occasions when I had to wait longer than expected to get through, which was a bit of a downside. Still, when connected, the conversations were detailed and addressed my concerns effectively. I also appreciated how automatic updates kept the billing information current without me having to manually refresh anything. It felt like good balance between a human touch via telephonic support and automation through the software. So overall, support was helpful and fairly prompt, though a bit more timely response would have rounded out the experience nicely.