Setup was slow and repetitive, but not without some positives
Honestly, the whole process was longer and more tedious than I expected, mostly because I had to repeat information multiple times and wait for responses that took too long. The initial calls to get started kept getting rescheduled, which was frustrating. I found myself repeatedly giving the same details about my workflow and database needs, which made me wonder if anyone was listening properly. The waiting extended into signing up and payment steps, which dragged out the whole experience. The software itself seemed promising, but these delays and repetition overshadowed the good bits. When I finally tried to use the dialer, it was okay but not enough to overcome the stressful onboarding. I appreciated that automatic updates happened seamlessly and support eventually became a bit better, but by then my patience was worn thin. At least the invoicing was clear and straightforward, so payment wasn’t another headache. On balance, there were some helpful tools packed inside, but the sales and pre-purchase phase was sluggish and inefficient. It left me feeling unsure about continuing, with too much back-and-forth and slow progress. The setup definitely needed improvement to avoid this kind of drawn-out, frustrating experience where you feel stuck waiting without clear answers or timely assistance.