Expected quick sales but got repeated waits and loops
I was pretty hopeful that the pre-purchase and sales process would be quick and straightforward, but my experience was quite the opposite. It felt like every time I thought we were done, there was another round of waiting or repeating the same information to different people. Sometimes I wondered if the team internally was coordinating because I ended up giving my details multiple times. The sign-up screens and training schedules also added to this back and forth more than I expected. I had imagined this as a smooth handover with clear steps, but the reality was a bit tangled in delays and requests for clarifications. Honestly, it circles back to how much time I thought I’d invest before actually using the software seriously. On the plus side, once I finally got into the dashboard and the calling tools, those parts worked okay. Still, if the pre-purchase had been more efficient, I think I’d be feeling differently now. As it is, I remain on the fence about recommending it because of the lengthy process before getting started.