Generally satisfied but wished for simpler ongoing steps
I found the software quite comprehensive when I first accessed it. The initial setup demanded a fair amount of configuration, including setting up the dialer, integrating the database, and understanding the workflow. These were mostly one-time tasks, and I appreciate that they didn't require constant adjustments. However, the ongoing use involved some delicate handling of updates and calling tools, which sometimes felt a bit complex. Automatic updates installed smoothly for the most part, which reduced the maintenance load considerably. The only reservation I have is that some daily features, such as updating contact information in the database or handling call queues, could be more automated or simplified. Despite this, the access to features and the way they updated periodically shows a thoughtful approach to remote workflow management software. The invoicing and sign-up were straightforward, and telephonic support was helpful though sometimes slightly slow to reach. Overall, I’m pleased but hold hope that future versions will reduce the small but persistent manual tasks.