Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,827 published WFHI Reviews.

2,91,654 of 3,88,827 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,827 published

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceSoftware and access

    Order of steps left much to be desired

    You really need to rethink the sequence of your onboarding and training steps. While the individual parts, like the calling tools and database, seem fine, putting users through a scattered order of actions made everything confusing. Getting started should be simple and logical, but your current process felt disorganized. For example, I had to figure out the dialer before fully understanding the database feature, which didn't make sense in my workflow. On the plus side, the payment and invoicing system worked smoothly and without any hitches, so I'll give you credit there. But it’s hard to ignore how the rest felt like a jumble. If you can fix this order issue, it might become more user-friendly, but right now I struggle to recommend it because of how the steps unfold.

    Manas BhandariJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Socha tha better hoga, par experience mixed raha; karega dobara try?

    Shuru mein sab thik laga tha jab maine software ko test kiya tha, par jaise jaise din guzre, mujhe calling tools se kuch irregular behaviors nazar aaye. Kabhi kabhi dialer freeze kar jaata tha, aur database syncing mein delay aata tha. Support se baat karne ka process theek tha, par hamesha instant help nahi milti thi. Training kaafi thodi si confusing bhi thi kabhi kabhi. Invoice aur payment process simple tha, usme koi problem nahi thi. Soch raha hoon ki shayad dobara bhi try karunga, lekin thoda cautious hoke, kyunki kabhi kabhi yeh issues frustration bada dete hain, aur consistency zaroori hai mere liye.

    Kunal ThomasOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Training kaafi useful hai, par sab ke liye nahi ho sakti

    Mujhe onboarding process mein thoda confusion hua jab kuch steps expected tarike se nahi chal rahe the. Training videos kaafi detailed the, par jab technical glitch aaya tha, toh help lene mein time lag gaya tha. Mujhe lagta hai ki agar aap thoda patient hain aur basic tech samajh rakhte hain, tabhi yeh training aapke liye helpful hogi. Meri try thi ki main khud hi problems ko solve karoon, par kahin-kahin pahochnay ke liye phir bhi support ko call karna pada. Overall, onboarding achha tha lekin thode se glitches the jo shayad har kisi ko suit na karein. Main kahunga ki agar aapko thodi problem solving aati hai aur aap patient hain, tab yeh training aapke liye theek hai.

    Uday ManeOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    It wasn’t quite what I was expecting, but I guess it worked out

    I went into the WFHI training and onboarding with certain hopes that the process would be very hands-on and deeply explained. However, the reality was a bit different from what I imagined. While the training covered most important points, I found that some parts didn’t match what I was expecting in terms of detail and pacing. The sequence of steps sometimes felt a little fragmented, and there were moments when I waited longer than anticipated for follow-up material or support. It wasn’t overly frustrating, but more smooth communication or clearer guidance would have made a difference. That said, the software updated automatically and the payment and sign-up processes were straightforward, so the practical side was as expected. I suppose in the end I got the basics I needed, even if the overall impression didn’t quite line up with what I thought before I started.

    Aparna Damini UnnikrishnanUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Jo cheez mujhe surprise kiya training mein

    Soch raha tha ki training kaafi simple hogi aur sab kuch asani se samajh aayega jab maine onboarding shuru kiya. Lekin reality me mujhe thoda mix experience mila. Training sessions kaafi detailed the lekin kuch cheezein jo mujhe simple lag rahi thi, wo it'sliye kyunki certain terminologies aur software ke features ka use itni clearly nahi samjhaya gaya tha jitna main expect kar raha tha. Kabhi kabhi dialer aur database features ke steps ke beech confusion hua, jo thoda frustrating tha. Lekin jo accha laga wo yeh ki telephonic support aur documentation mein se kuch quick pointers mil gaye jisse kuch doubts clear ho gaye. Overall training kaafi helpful rahi par mujhe lagta hai ki thoda aur user-focused simplicity chahiye thi jisse next time naye user ko zyada quickly confidence mile aur onboarding smooth ho.

    Ishaan RamanGoa, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Jo chahiye unko suit karega yeh software

    Sales se pehle maine thoda socha tha ki shayad yeh software zyada generic hoga ya mujhe shayad jyada customization karna padega. Lekin jab maine purchase ke baad use karna start kiya toh mujhe laga ki bahut kuch mere expectations ke mutabiq hi tha, specially database aur dialer tools ka integration. Jo log simple workflows use karte hain, unke liye yeh bade kaam ki cheez hai. Bas ek choti si baat, jo automatic updates hain, woh kabhi kabhi thode disruptive lagte hain telephonic support ke bina. Toh agar kisi ko help chahiye setup mein, toh unke liye support useful hoga. Lekin agar aap ekdum se complicated requirement leke ja rahe ho, toh shayad thoda kam suit kare. Mere liye kaafi smooth experience tha, iska matlab hai yeh un logon ke liye jo apne remote workflows ko streamline karna chahte hain, unko suit karega hi. Overall, expectations ko mostly meet karta hai.

    Anay RamanDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSoftware and access

    Dialer ne consistently acha perform kiya day to day

    Main roz dialer use karti hoon aur mujhe uska performance bahut pasand aaya. Kabhi bhi call drops ya lagging ka issue nahi hua, aur database feature ke saath milke workflow smooth banata hai. Har roz ki calling ke baad software automatically updates ho jata hai, jo latest features aur bug fixes laata hai, isse mujhe manually kuch karne ki zarurat nahi padi. Sign-up process bhi seedha tha jitna expect karti thi, aur invoices time pe clear milti hain. Calling tools ki reliability ne mera kaam asaan kar diya hai, aur main confidence se kehti hoon ki ye software daily routine ke liye perfect solution hai. Support team ko itni baar call nahi karna pada, kyunki software generally apni jagah behave karta raha har din, jo sabse important concern mere liye tha.

    Trupti DeshmukhAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Bhai training timing bilkul suit nahi hui

    Mujhe toh training ka schedule bilkul hi samajh nahi aaya. Jab maine signup kiya tha, toh laga ki jitne hours main kaam karta hoon, uske according training hogi. Par reality mein training sessions itne late chalte the ki main normally off ho jaata tha apne original kaam se. Matlab mere hisaab se yeh bilkul bhi flexible nahi tha mere routine ke saath. Software samajhne ki koshish ki par jab timing hi match nahi hoti toh motivation bhi kam ho jaata hai. Ek baar toh socha main continue nahi karunga, par phir bhi try karta raha. Onboarding mein bhi wohi dikkat aayi ki sessions ke timing se mera din ka schedule pura phat gaya. Overall, mera yeh verdict hai ki agar aap fixed hours mein kaam karte ho ya shift mein kaam karte ho jaise main karta hoon, toh training ke hours suit nahi karenge.

    Naveen BhatSikkim, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceBilling and payments

    Effort went mostly into chasing payment clarity

    My experience with WFHI’s billing and payments was quite mixed. On one hand, I found their invoicing process was straightforward enough once I got used to it. The invoices arrived in a timely manner and were clear about the charges. However, what wasn’t so smooth was the responsiveness when I needed clarification about a couple of charges. It took multiple calls and emails to get satisfactory answers, which was frustrating. The support people were polite and tried to help, but the wait times and repetition of providing the same information were tedious. I will say that once I finally connected with a priority assistance agent, the clarity improved vastly, so that part worked fine. Even so, overall the amount of effort and time spent trying to resolve minor billing questions drags down the experience and leaves me less enthusiastic about continuing without improvements in responsiveness across all billing concerns.

    Priya KapoorUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    More or less a decent experience overall

    Trying to assess how responsive the support and sales teams were, I found things generally okay but not outstanding. When I had questions about the software setup and functional queries, I reached out via calls and emails. Often, the replies came within a day or so, which was fair but not especially fast. I might have expected somewhat quicker assistance given the remote focus they promote. Still, the people on the line sounded willing and polite, which made me feel that my issues were taken seriously. Sometimes, though, the back-and-forth was a bit slow because of coordination between departments, making the whole communication feel a bit disjointed. That led to some unsure moments where I wasn’t clear if my concerns were fully understood or dealt with. I can’t say it felt frustrating exactly, but there was a hint of that impatience creeping in since I hoped for slightly smoother interactions. In sum, the responsiveness felt mixed but adequate, neither particularly impressive nor deeply disappointing, leaning overall towards a fairly decent, if unexceptional, experience.

    Sangeeta Sonia BanerjeeChandigarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy