Effort went mostly into chasing payment clarity
My experience with WFHI’s billing and payments was quite mixed. On one hand, I found their invoicing process was straightforward enough once I got used to it. The invoices arrived in a timely manner and were clear about the charges. However, what wasn’t so smooth was the responsiveness when I needed clarification about a couple of charges. It took multiple calls and emails to get satisfactory answers, which was frustrating. The support people were polite and tried to help, but the wait times and repetition of providing the same information were tedious. I will say that once I finally connected with a priority assistance agent, the clarity improved vastly, so that part worked fine. Even so, overall the amount of effort and time spent trying to resolve minor billing questions drags down the experience and leaves me less enthusiastic about continuing without improvements in responsiveness across all billing concerns.