Experience poor and confusing, ek baar problem aayi toh sab gadbad hua
Mujhe lagta hai ki sales process achha nahi tha, because jab ek baar problem aayi during sign-up, to woh sabse zyada haraam se handle hua. That moment jab payment issue hua, mujhe kuch samajh nahi aaya ki kiske paas contact karoon, aur jo responses mile woh bhi vague the, kisi ne properly guide nahi kiya. Baaki sab cheezein thodi si mixed thi, like software ka onboarding flow toh kuch had tak thik tha lekin jab error aayi toh pura experience kharaab ho gaya. Kuch tools ne toh sahi kaam kiya, jaise ki database feature, par jab kisi assistance ki zaroorat thi tab lag raha tha ki support team prepared nahi. Email responses late aate the aur call pe bhi confusion thi ki kaun help karega. Overall, poora sales aur pre-purchase phase mujhe aise laga jaise ek magajmarori jisme clarity nahi thi, sab kuch adhura aur unplanned tha. Agar ek achha aur smooth process hota toh shayad main zyada interested hoti, par abhi toh yeh sa feel tha ki kuch samjha nahi, aur documentation bhi thoda confusing tha.