You drag the process but get calls sorted well
You seemed slow and repetitive during the pre-purchase sales conversations. Every time I asked about features or billing, I was redirected or given the same answers, which made me waste quite a bit of time. There was also some idle waiting after signup before the onboarding training started, which could be better organized. On the other hand, once I actually signed up, the database and calling tools worked very well immediately. The dialer was stable and integrated smoothly with the contact information, which I found very helpful. Also, when I finally contacted support, their telephonic assistance was polite and sufficiently helpful, despite the earlier hurdles. So it was a bit of a frustrating pre-purchase experience mixed with a solid experience once the product was in my hands. Hopefully you can improve the speed and clarity of your initial communications and onboarding schedules.