Would use their support again, with a minor wait hiccup
My experience with the support and communication from WFHI was mostly good. The staff answered my queries thoroughly, so I felt well guided through the onboarding process and the complicated steps for setting up the dialer and database features. What slowed me down just a bit was the occasional repetition during phone calls—they seemed to confirm things multiple times to double-check, which was reassuring but sometimes felt a bit slow. Waiting times on the phone also varied; sometimes it was a short wait, other times slightly longer. Despite the delays, the representatives remained patient and professional, which helped maintain my understanding and reduced frustration. The automatic updates kept the software current without needing my intervention, which was a nice time-saver. Overall, the support balanced out nicely, though it could be more streamlined. I’d definitely use their service again, as the thorough explanations helped me feel confident in handling the tools, even if the timing wasn’t always perfect. The invoicing and payment process went smoothly too, with clear instructions and no surprises, so that was another part that made the whole experience better. I’m happy to stick with them, just hoping the waiting becomes less frequent with future calls.