Expected clear guidance but support explanations left me confused
I initially contacted WFHI support expecting straightforward explanations about the software’s payment system and calling tools. However, during the interaction, I found the communication less clear than anticipated. One particular moment stands out, when I asked about the database feature setup and the agent provided information that seemed vague and a bit disjointed, not properly addressing my question. It made it difficult to understand how tweaks would affect my workflow or the backend updates. Beyond that moment, other responses from support were inconsistent; sometimes they repeated the same instructions without elaboration or clarity, which left me unsure about next steps. Frankly, I expected a smoother, more cohesive guidance especially since the software itself offers quite a few options that need explaining. There was one point where the telephonic support was patient, but overall the experience did not meet my expectations for clear and complete communication. I would appreciate a more structured support approach in future engagements for better clarity about features and troubleshooting.