5 out of 55 of 5Verified customerSupport and communication
Support aligned well with my hours
I found the support to be very accommodating regarding my work hours. They responded quickly, which helped me manage my tasks efficiently.
Reviews
WFHI Reviews
See what people say about their experience with WFHI — positive, critical and everything in between.
4.0out of 5
4 out of 5
Based on all 3,88,350 published WFHI Reviews.
2,91,301 of 3,88,350 reviews include a verification label.
Rating breakdown — select one to filter
Filter by topic
Sort
How Top reviews are ordered
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
Filter
Sort · Top reviews
How Top reviews are ordered
Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.
WFHI Reviews
3,88,350 published
- 1 out of 51 of 5Verified purchaseSoftware and access
ended up totally confused and frustrated
I tried to use the software after signing up but honestly I was left totally confused about what to do next. The onboarding steps didn’t explain things clearly enough for me. For instance, when I was supposed to set up the calling tool or understand how to use the dialer, the instructions were very vague. Also the database feature seemed important but I couldn’t really figure out its purpose or how to work it into my workflow. Automatic updates happened without much notice so the software kept changing without me fully understanding why. I called the support multiple times but the telephonic conversations were often rushed and didn’t clear up my doubts properly. The training material seemed generic and not tailored to someone who might not be very tech-savvy, which made it harder. Plus the sign-up and payment process was fine but didn’t help me get over the initial confusion about the software itself. Overall, it just led to a lot of frustration and a feeling like I was stuck without a real path forward. I was hoping for something to guide me step-by-step but that was missing and now it seems like it won’t work for me at all. I tried repeatedly but ended up wasting time instead of getting productive with the tools offered by workfromhomeindia.
- 2 out of 52 of 5Verified purchaseSoftware and access
Socha tha zyada reliable milega, par kaafi unpredictable raha
Main roz WFHI software use karne laga to pata chala ki initial setup theek tha, lekin jab actual daily calls aur database handling ki baat aayi, tab system baar baar hang ho jata tha. Ek baar dialer ko chalane ke baad, call record nahi hua jo mere liye kaafi bada issue tha. Training bhi mujhe thodi confusing lagi kyunki live examples utne nahi mile the. Support team theek thaak thi par unka response time thoda slow tha jis wajah se kaam mein delay hua. Mujhe laga tha ki system mujhe zyada flexibility dega mere working hours ke andar kaam karne ke liye, lekin bar bar software ki glitches ne mera patience test kiya. Overall experience disappointing raha, software expected se kamjor nikla.
- 3 out of 53 of 5Verified purchaseSupport and communication
Support thik mila per thoda time laga
Jab main WFHI se support ke liye contact kar rahi thi, toh process me kuch repetition zaroorthi. Pehle main online ticket raise kiya, fir call pe baat hui, par mujhe lagta hai ki kuch baate baar-baar karni padi support staff ke saath. Pehle mujhe apne database set-up ke baaren me detail se explain karna pada, fir thode bahut commands ko dubara repeat karna pada jab tak mera dialer sahi se kaam nahi karne laga. Waiting time bhi normal se zyada tha, especially jab main kisi urgent call ke liye support expect kar rahi thi. Lekin end me, jo outcome mila wo kaam ka tha, aur main satisfied hu ki dialer aur calling tools sahih se kaam kar rahe hain. Isliye rating me main 3 star deti hoon kyunki beech beech me thoda time lag gaya aur baar-baar batane ki zarurat thi.
- 4 out of 54 of 5Verified purchaseBilling and payments
Payment process smooth but invoice details thodi confusing thi
Maine payment process ke dauran koi badi pareshani nahi dekhi, sab easy aur direct tha. Invoice mujhe timely mila aur woh acche se mention kiya tha about billing cycle aur amount, par webhook se linked payment details thodi confusing thi dekhne mein. Main bharosa karti hoon ki next time agar mujhe payment process repeat karni hogi toh woh clear ho jayegi. Overall, invoicing easy thi but is particular part mein thoda extra explanation helpful hota. Support team ne bhi thoda delayed respond kiya invoice queries mein, iska ek minor issue tha, otherwise sab fine tha.
- 5 out of 55 of 5Unverified experienceTraining and onboarding
Training ne badi achi guidance di thi
Main initially zyada excited nahi thi, but jo training aur onboarding process WFHI ne diya, wo mujhe kaafi helpful laga. Jo group training sessions thi, usmein jo basics cover kiye gaye the, unhone mujhe confidence diya ki main software kaise use karungi. Especially, jo central database feature tha, uska practical demonstration mujhe achhi tarah samajh aaya, aur mujhe laga ki yeh mera kaam thoda streamline karega. Onboarding ke dauran mujhe dialer aur calling tools bhi use karne ka mauka mila, jahan pe main ne kuch interactive steps follow kiye jo mujhe na sirf seekhne mein madad diye, balki mujhe pata chala ki main apne kaam ke liye kis tarah customize kar sakti hoon. Support team se contact karna bhi acha tha, unhone patiently meri queries solve ki. Toh overall jo training ka experience tha, vo mere expectations ke kareeb tha, warna main itne shant aur ready nahi hoti system ko use karne ke liye. Jo sabse achha hissa tha, wo tha control panel ko samajhne mein mila detailed input aur assistance jo mujhe lagataar madad karta rahega.
- 1 out of 51 of 5Unverified experienceSales and pre-purchase
Setup process could be better
Jab maine setup shuru kiya toh mujhe samajh nahi aaya ki ye kitna asan hai aur kitna challenging. Bahut saari cheezein pehle karni thi aur kuch ongoing processes ka pata nahi chala. I feel thoda frustrated ho raha tha kyunki mujhe nahi pata tha ki mai kya expect karun. Agar mujhe pehle se pata hota toh shayad main aisa feels nahi karta, but ab mujhe samajh nahi aata ki main aisa firse karun ya nahi.
- 2 out of 52 of 5Verified purchaseSales and pre-purchase
Starting process thoda slow laga
Jab maine WFHI software ke baare mein jaana toh mujhe lag raha tha ki sign-up aur onboarding jaldi ho jayega. Lekin actual mein process mein thoda time laga, especially jab sales team se baat karni thi pre-purchase questions ke liye. Unhone politely help kiya, yeh baat main maanungi, par thoda dilchaspi ki kami thi shayad. Payment aur invoicing thodi complex lagi pehle, jisme thoda confusion hua. Training jo shuru hua, wo accha tha par initial setup thoda lamba process lag gaya. Onboarding flow mein database feature samajhne mein samay laga. Dialer tools ko set karna straightforward tha, bas mera experience load time mein thoda slow tha. Automatic updates achhe se chal rahe hain. Support team tak pahunchna kabhi kabhi time leta tha, jo thoda frustrating raha. Overall, mujhe laga yeh system effective ho sakta hai lekin pehle suruat mein thoda patience chahiye hota hai. In sab ke beech software ka use karna thoda tedious feel hua initially, par gradually better samajh aaya. Toh pura process mujhe aise laga ki sahi hai, magar fast nahi, slow start hua, jo thoda disappointing tha.
- 3 out of 53 of 5Verified customerSupport and communication
Support ki ordering thodi mixed thi
Mujhe laga tha support process ekdum step-by-step aur sensible hoga, par waisa thoda mixed experience tha. Jab pehli baar help lene ki koshish ki, toh batching process clear tha aur unhone dialer issues ko properly samjha. Lekin uske baad daily routine queries mein consistency thodi missing thi. Kahi baar mujhe lage ki mujhe apni baat bar bar repeat karni padi, aur kaafi confused feel hua ki kya mera issue genuinely samjha jaa raha hai. Vaisa toh main samajhta hoon ki training aur software updates har din improve hote rahenge, par support ke sequence mein thodi aur clarity honi chahiye thi taaki har call efficiently handle ho jaaye. Overall, main khush hoon ki ek baar proper support mila, par ye bhi expect karta hoon ki routine communication thoda zyada smooth aur systematic hoga.
- 1 out of 51 of 5Verified customerBilling and payments
Billing setup completely stalled my start
I want to be straightforward with you about my experience with your billing and payments process because it was the biggest obstacle I faced while trying to get started. From the moment I signed up, the invoicing took ages to process, and that delay just kept pushing back when I could actually access the software. I thought maybe it was a one-off, but no, the waiting dragged on without clear updates or explanations. This lack of communication around payments left me frustrated and confused, especially since every other step seemed straightforward on paper. You really need to improve how quickly and transparently the billing cycle moves, so people don’t lose momentum right at the start. It felt like the software part was ready to go, but I was held hostage by the payment delay, which honestly made me question whether I wanted to continue with the service at all.
About verification labels
- Verified purchase
- The reviewer's payment for a named WFHI plan was matched to a WFHI record.
- Verified customer
- The reviewer's registered phone number or email was matched to a WFHI customer record.
- Verified interaction
- The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
- Evidence reviewed
- The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
- Unverified experience
- The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.
Need help with a problem?
If something needs resolving, use our complaints process. You can still leave a review as well.
Raise an issue →Share your experience
Positive or critical, you can share your experience with WFHI.