Billing setup completely stalled my start
I want to be straightforward with you about my experience with your billing and payments process because it was the biggest obstacle I faced while trying to get started. From the moment I signed up, the invoicing took ages to process, and that delay just kept pushing back when I could actually access the software. I thought maybe it was a one-off, but no, the waiting dragged on without clear updates or explanations. This lack of communication around payments left me frustrated and confused, especially since every other step seemed straightforward on paper. You really need to improve how quickly and transparently the billing cycle moves, so people don’t lose momentum right at the start. It felt like the software part was ready to go, but I was held hostage by the payment delay, which honestly made me question whether I wanted to continue with the service at all.