The wording and labels made the whole thing quite confusing
When using the support services, the labels and terminology throughout the software and training materials felt inconsistent. Terms used to describe similar functions changed from one section to another, causing confusion. The dashboard had buttons with unclear labeling that did not immediately make clear what action they performed. During phone support, the representative used technical terms that were not well explained, which made understanding instructions difficult. The database feature was referenced by different names in training videos and the software interface, so navigating between sections was not intuitive. Although the support was accessible, the communication often felt muddled because it assumed prior knowledge that was not clearly provided. Automatic updates sometimes changed labels and features without much explanation, adding to the uncertainty of how to proceed. Overall, the experience felt inefficient due to unclear language use and poorly matched labels across tools and documentation, making the entire process frustrating to follow.