Support ka effort zyada tha, hours match karna mushkil
Mujhe lagta hai ki software ka jo support system tha, wo mere actual working hours ke hisaab se theek se fit nahi baitha. Daily support calls ke liye jab main request karti thi during apne kaam ke samay, toh response delay milta tha jo kaafi frustrating tha. Training toh theek thi, vo samajhne mein koi problem nahi hui thi, par jab live call karne ki baat aayi tab lagataar issues aaye. Database feature accha tha, kuch basic queries kaam karti thi, par dialer mein problem aayi thi jisse calls miss ho rahe the. Onboarding flow thoda complex laga aur mujhe lagta hai ke ismein improvement ho sakta hai. Automatic updates kabhi kabhi system ko slow kar dete the, jo mujhe dikkat deta tha. Billing process aur payment steps straightforward thi, makkhan jaisi smooth chalti thi woh, but phir bhi overall experience mein thodi struggle rahi. Telephonic support help karne ki koshish karta tha, lekin har waqt available nahi tha, isliye main uss pe zyada bharosa nahi kar sakti.