Labels and wording were unexpected

The communication from support had a few quirks that caught me off guard. Some labels in the help texts were a bit ambiguous, making it harder than it should have been to find the right guidance. On the plus side, responses came back in a reasonable time, and the tone felt polite throughout. Still, there were moments when what I thought I needed did not match the terms used in instructions. That created some confusion around troubleshooting the dialer feature at first. It wasn’t a major roadblock, but I had to reread explanations and guess which setting was meant. Overall, the wording could be clearer in places to make using support feel more straightforward rather than a bit guessing game.