Training helped but ongoing support felt lacking
My experience with WFHI’s training and onboarding process was a bit of a mixed bag. Initially, the setup was fairly comprehensive; the training sessions covered everything from how to use the calling tools to managing databases effectively. I felt confident by the end of the onboarding week that I could handle the software features adequately. However, once the initial setup phase was over, the ongoing support didn't quite meet my expectations. Although automatic updates were provided regularly, they sometimes introduced changes without sufficient guidance or training follow-up, which made adapting somewhat challenging. The database feature itself was well integrated and suited to my workflow’s initial needs, but without continuous training or detailed documentation afterward, I occasionally found myself unsure about optimizing certain aspects. Where I appreciated WFHI was in the seamless sign-up and invoicing process; it was straightforward and didn’t interrupt my work. Telephonic support was available but felt more reactive than proactive, meaning I only got assistance when I sought it rather than having continual expert advice to build on. So, while the initial training was solid and the onboarding flow smooth, the balance between one-off setup and ongoing assistance left some room for improvement in maintaining that confidence over time.