How the onboarding time compared—and why it felt slow
I thought the onboarding training would be much quicker based on what I had seen before, but WFHI took noticeably longer to get me through the initial steps. The modules were thorough but felt repetitive, which slowed down my progress. I reached the point of using the calling tools and dialer maybe a few days later than expected. On the positive side, I appreciated the telephonic support's readiness to answer questions, though the responses sometimes took a while. The database feature was useful once I got started, but the time spent getting up to speed made the overall experience feel burdensome. Compared to previous platforms I used, where the setup was more direct, this one felt slower to get going. I was okay with some detail, but the extended duration and the pacing were more than I anticipated. While there is value in a comprehensive approach, the longer time needed was a downside for me.