Will definitely need help again next time
My experience with WFHI’s training and onboarding was disappointing enough that I know I will require assistance again next time I try to set things up. The training was hard to follow in places, which caused delays in starting my workflow. The automated updates also added confusion sometimes, changing certain features without clear notification. Although the support was available by phone, I found that the explanations were often not detailed enough to solve problems quickly. The layout of the software could be more user-friendly during initial use. While some parts of the phone dialer did work adequately, they did not compensate for the overall difficulty I had in getting comfortable with the system. Sign-up and payment were straightforward but didn’t offset the complicated onboarding. In summary, this setup did not prepare me enough to avoid needing ongoing help when using the platform later.