Clear Communication: Good for Detail-Oriented Users, Not for Everyone
My overall experience with the support and communication was mixed. On one hand, the explanations provided were detailed enough to understand the software's complex features like the database and dialer. This level of detail would suit users who prefer thorough guidance and are comfortable with technical information. However, for someone less experienced, the amount of information might feel overwhelming and a bit confusing. The telephonic support was helpful but sometimes their explanations assumed prior knowledge I didn’t have, which made some parts harder to follow. Still, the one-off setup instructions were clear after a few calls. Ongoing communication, especially about automatic updates, could be clearer because sometimes I was caught unaware of changes. I would recommend this kind of product-support to people who like diving deep into software training but suggest a simpler approach for beginners.